Problem: You are trying to use KI automatic translation for various content types on your site, but you encounter an issue where the system reports that some content has already been translated from German (DE) to English (EN), despite you never having created content in EN. This occurs when you attempt to translate pages, site templates, and other elements. Solution: First, verify that the language settings for your pages are correctly assigned. If the English versions are not properly linked as translations in the system, consider removing these translations and recreating them. This approach involves deleting both the original and the English version of the affected pages and then recreating them from scratch to ensure they are treated as new entries in the database. This method allows proper assignment through the translation management system. If you encounter issues such as error 500 after these changes, it might be related to permalinks. You can address this by resaving your permalinks or following the troubleshooting steps provided here: WPML permalink issue.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: You are trying to use automatic translation on your site, but the prepaid credits are not showing despite being assigned. Solution: This issue usually occurs if WPML is not registered properly on your site. We recommend you to: 1. Log in to your WPML.org account and go to the Sites page. 2. Delete the existing site key by pressing the little trash icon. This action will return the assigned credits to your WPML.org account. More details can be found in this documentation: Why credits may be missing and how to fix it. 3. Log in to your site, navigate to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link. 6. Generate the key for your site and assign the credits using that popup. Confirm the assigned credits from WPML >> Translation Management > Translation Tools. 7. Copy the key, paste it back into the input box, and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client has issues with pages and translations being stored in the default language (DE) instead of their respective languages (EN) after importing content via XML. The English translations are visible in the German backend but are not paired with their German counterparts. Solution: We recommend setting the language for each page or post manually in the Language section of the editing screen. After setting the language, you can link the translations. Detailed instructions can be found in our guide on how to link already translated pages: https://wpml.org/faq/how-to-link-already-translated-pages/
If this solution does not apply to your case, or if it seems outdated, please check our related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed. You can do so at our support forum: https://wpml.org/forums/forum/english-support/
