Problem: The client noticed that their site was connected to 15 unknown websites, raising concerns about security risks. Solution: We investigated the issue and discovered that a supporter had mistakenly used a registration ID belonging to another client. This error led to the appearance of unfamiliar website URLs on the client's dashboard. We are currently removing these incorrect connections and will refund any credits used due to this mistake. We confirm that the client's site and WPML account are secure. We apologize for the inconvenience and are reviewing our procedures to prevent similar errors in the future.
If this solution does not resolve your issue or seems irrelevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: Sie haben festgestellt, dass WPML nicht mehr nur die geänderten Teile (Delta) einer bereits übersetzten Seite nachübersetzt, sondern die gesamte Seite erneut übersetzt. Dieses Problem trat auf, nachdem Sie eine kleine Änderung an einer Seite vorgenommen hatten. Solution: Wir empfehlen Ihnen, eine Kopie Ihrer Website mit dem Duplicator-Plugin zu erstellen und uns zur Verfügung zu stellen. Dies ermöglicht es uns, das Problem lokal zu untersuchen und eine spezifische Lösung für Ihr Problem zu finden. Bitte folgen Sie der Anleitung auf https://wpml.org/de/faq/provide-supporters-copy-site/ um eine Kopie Ihrer Website zu erstellen.
Falls diese Lösung für Sie nicht relevant sein sollte, weil sie veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen Ihnen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum unter https://wpml.org/de/forums/forum/support-in-german/.
Problem: The client has automatically translated two pages into 22 languages using WPML and Elementor Pro. Although the backend indicates that the translations are complete, the pages still appear in English on the frontend. Solution: 1. Ensure all WPML plugins are updated to the latest versions by navigating to Plugins → Add New Plugin → Commercial tab. 2. Resave the languages configuration in the WPML settings by going to WPML languages settings. 3. Activate additional translation engines that support the required languages, as some languages may not be supported by the default translation engine.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client needed clarification on whether the automatic translation billing and payment method configured in WPML is tied to the specific website owner or if it could be linked to their WPML agency account. Solution: We explained that automatic translation billing (Pay-As-You-Go) is configured separately per website. When enabled from WPML → Translation Management → Tools, it is linked to the account and payment method entered there, and charges are applied to that specific payment method. The website in question is not connected to a Pay-As-You-Go account and currently does not have any translation credits assigned. If the site owner wants to use automatic translation, they can either purchase credits or activate Pay-As-You-Go and add their own payment details directly on the website. This ensures that the billing is tied to the site owner’s payment details, not to the agency account.
Please note that this solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: The client needed help understanding how to translate text on their website using WPML, especially when the page contains a large amount of HTML. Solution: We explained that WPML's Translation Editor does not display HTML code but only extracts and shows translatable text content such as the page title, subtitles, and button texts. For pages with extensive HTML, we recommended using the manual translation mode in Elementor, which allows for direct translation of content within the page builder. For more detailed guidance, we provided a link to our documentation on using different translation editors: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/.
If the solution provided does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at our support forum.
Problem: The client was unable to see a development site in their WPML account and could not delete it to reassign the credits associated with it. Solution: Since the website was no longer registered in our system and could not be restored, we manually reassigned the credits to the client's account. If you're experiencing a similar issue where you cannot see or delete a site in your WPML account to reassign credits, we recommend contacting us directly for assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
