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Problem:
The client has automatically translated two pages into 22 languages using WPML and Elementor Pro. Although the backend indicates that the translations are complete, the pages still appear in English on the frontend.
Solution:
1. Ensure all WPML plugins are updated to the latest versions by navigating to Plugins → Add New Plugin → Commercial tab.
2. Resave the languages configuration in the WPML settings by going to WPML languages settings.
3. Activate additional translation engines that support the required languages, as some languages may not be supported by the default translation engine.

If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

Problem:
The client was unable to see a development site in their WPML account and could not delete it to reassign the credits associated with it.
Solution:
Since the website was no longer registered in our system and could not be restored, we manually reassigned the credits to the client's account. If you're experiencing a similar issue where you cannot see or delete a site in your WPML account to reassign credits, we recommend contacting us directly for assistance.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

Problem:
If you're experiencing issues with automatic translation on your homepage using WPML, particularly errors like 'File size limit exceeded' and 'Failed to parse because your job is above file limit of 1MB', along with the translation job getting stuck in 'In progress' and unable to complete or approve the job, we can help.
Solution:
First, ensure that you have updated WPML and its add-ons to the latest versions, as recent updates include major changes and performance enhancements. You can check for updates in the Plugins section under the commercial tab. If updating does not resolve the issue, we recommend enabling WP debugging to gather more detailed error information. Modify your

wp-config.php

file by setting

define('WP_DEBUG', true);

and adding:

ini_set('log_errors', TRUE);

ini_set('error_reporting', E_ALL);

ini_set('error_log', dirname(__FILE__) . '/error_log.txt');

This will create an error_log.txt file in your site's root directory, which can help diagnose the issue.

If these steps do not resolve your problem, or if the solution seems outdated or not applicable to your case, please visit our support forum to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

Problem:
Der Kunde hat Bedenken bezüglich der zusätzlichen Kosten für Übersetzungs-Credits nach dem Kauf eines Pakets und der Installation auf einer Testumgebung. Er möchte wissen, ob eine Rückerstattung möglich ist, da er die anfallenden Kosten für die Übersetzung von Inhalten nicht vor dem Kauf verstanden hat.
Solution:
Wir haben bestätigt, dass die Übersetzungs-Credits je nach Verbrauch verrechnet werden und dass es auch Prepaid-Credits gibt. Die Kosten können auf dieser Seite berechnet werden. Eine Rückerstattung ist innerhalb der ersten 30 Tage nach dem Kauf möglich und kann über diese Seite beantragt werden. Zudem haben wir darauf hingewiesen, dass das Translation Memory bereits übersetzte Inhalte sowie Anpassungen speichert, wodurch bei erneuten Übersetzungen nur neue bzw. geänderte Inhalte berechnet werden.

Bitte beachten Sie, dass diese Lösung möglicherweise nicht mehr relevant ist, da sie veraltet sein könnte oder nicht auf Ihren Fall zutrifft. Wir empfehlen Ihnen, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu bestätigen und sicherzustellen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Wenn das Problem weiterhin besteht, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen.