Problem: The client is experiencing issues where they are initially taken to the Translation Queue instead of directly to the translation editor when starting a new translation for products. Additionally, they encounter errors such as 'WPML couldn't translate this page' and 'The website is under heavy load' when attempting to translate certain templates. Solution: We have identified that the issue occurs specifically with a certain template and not with other pages or posts. The problem persists even when exporting and importing this template into a different custom post type and attempting to translate it. Since the root cause is unclear, we have escalated the matter to our second-tier support for further investigation. We will provide updates as soon as we have more information.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
Problème : Vous essayez de traduire une page avec WPML, mais le gestionnaire de traduction indique qu'il y a des traductions manquantes. Lors de la tentative de traduction, un message d'erreur s'affiche : « L'envoi pour traduction a échoué. Les travaux n'ont pas pu être créés dans l'Éditeur de traduction avancé. Veuillez réessayer ou contactez l'assistance WPML pour obtenir de l'aide. » Solution : Nous avons identifié que ce problème était dû à un souci temporaire avec nos serveurs de traduction, qui est maintenant résolu. Nous vous recommandons de réessayer de compléter vos traductions. Si le problème persiste, nous vous conseillons de vérifier les problèmes connus, de confirmer que vous avez installé les dernières versions de vos thèmes et plugins, et de vérifier la version du correctif permanent. Si cela ne résout pas le problème, n'hésitez pas à ouvrir un nouveau ticket de support.
Si vous avez besoin d'assistance supplémentaire, veuillez visiter notre forum de support.
Problem: You are experiencing issues with the WPML translation editor not opening for two specific pages on your website, and these pages are not being translated anymore. The editor continuously loads in the backend. Solution: We recommend that you try accessing the translation editor again to see if the issue persists. If the problem continues, we suggest checking for any known issues related to the translation editor at https://wpml.org/known-issues/.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We highly recommend verifying the version of the permanent fix and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at WPML support forum.
Problem: You are trying to translate pages using WPML, but the translation editor is not loading and keeps loading indefinitely. Solution: We recommend that you test the translation editor again to see if it is now functioning properly. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to translate new listings and update translations of old listings, but the Advanced Translation Editor (ATE) is not loading. Instead, you see a spinning wheel with a message: 'Unable to retrieve job details.' Solution: We have confirmed that all systems related to the ATE are now functioning correctly. However, there might be a short delay as the system processes a backlog of accumulated jobs. We recommend trying to access the ATE again now. If you continue to experience issues, please check the related known issues and verify that you have installed the latest versions of WPML and its extensions. If the problem persists, we highly recommend opening a new support ticket for further assistance. You can do so here: WPML support forum.
Проблема: Клиент не может загрузить редактор перевода в WPML, ожидая увидеть интерфейс с построчным переводом. Решение: Мы рекомендуем проверить загрузку редактора еще раз, так как проблема должна быть уже решена.
Если проблема все еще актуальна, это может быть связано с устаревшей информацией или особенностями вашего случая. Мы настоятельно рекомендуем проверить известные проблемы, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. Если проблема сохраняется, пожалуйста, откройте новый тикет поддержки.
Problem: You are trying to translate a product using WPML, but after recent updates to WPML Multilingual CMS and WPML String Translation, the Advanced Translation Editor (ATE) does not display. Instead, the spinner turns infinitely, and you receive an error message indicating that it takes longer than usual. Solution: We have confirmed that all systems are now functioning correctly again. However, there might still be a short delay as the system processes a backlog of accumulated jobs. We recommend trying to translate again now and checking if the ATE displays correctly.
If this solution does not resolve your issue or seems outdated, please visit our known issues page to check for any related known issues. Also, ensure you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket for further assistance. You can do so at our support forum.
