Credits

Problema:
Si estás experimentando que tu página no muestra los créditos otorgados a pesar de que en la web indica que hay 12000 créditos disponibles, este problema puede deberse a un error de caché.
Solución:
Primero, te recomendamos borrar la memoria caché de tu navegador para asegurarte de que los créditos se muestren correctamente. Si después de borrar la caché los créditos aún no aparecen, es importante que compartas la información de depuración de tu sitio. Puedes seguir los pasos para proporcionar esta información en la guía de WPML: https://wpml.org/es/faq/como-puedo-proporcionar-mi-informacion-de-depuracion-para-obtener-soporte-mas-rapido/

Si la solución proporcionada no resuelve tu problema o si crees que la información puede estar desactualizada, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos verificar los problemas conocidos en https://wpml.org/known-issues/, confirmar que tienes instaladas las últimas versiones de los temas y plugins, y verificar la versión de la solución permanente.

Problem:
The client is experiencing a pricing discrepancy between the calculated price using the AI calculator for translation credits and the price shown in the 'Buy Prepaid Packages' section for WPML translation services.
Solution:
We offer two payment models for translation credits:

• Pay-As-You-Go (PAYG)
• Pre-paid Credits

Each model has its advantages. Pre-paid credits provide more control over spending as you cannot exceed the purchased amount, while PAYG offers flexibility, allowing payment only for the used credits. We are planning to update our pricing page soon for clearer information on these options. Meanwhile, you can switch to the PAYG option if it suits your needs better.

If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

Problem:
You are trying to auto-translate a new language on your site using WPML and have allocated a lot of credits. However, the plugin keeps asking for more credits.
Solution:
First, check if WPML is making any progress and if you can see pages that have already been translated. Next, we recommend generating a Credits Usage Report to verify your credit allocation and usage. You can find the steps to do this in a public ticket by following this link: https://wpml.org/forums/topic/226157-credits-used-for-a-web-already-translated-on-pay-as-you-go-activation/#post-15351293.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.

Problem:
You are trying to assign 25,000 prepaid credits to your website, but only 704 credits are showing in the WordPress backend.
Solution:
If you're experiencing this issue, we recommend you try the following steps to resolve it:
1. Log in to your WPML.org account and navigate to the Sites page.
2. Delete the existing site key by clicking the little trash icon. This action will return the assigned credits to your WPML.org account. More details can be found in this documentation: Why credits may be missing and how to fix it.
3. Log in to your site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists.
4. Then click the Register WPML link.
5. Click the Get a key for this site link, generate the key, and assign the credits using that popup.
6. Copy the key, paste it back into the input box, and press the Register button.

If this solution does not apply to your case because it might be outdated, or if you continue to face issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.

Problem:
The client is experiencing an issue where the WPML plugin is not translating content on their website, and there is a discrepancy in the translation credits displayed. The website shows 0 credits, while the WPML account shows 123176 credits.
Solution:
If you're facing a similar issue, we recommend you unregister and then re-register your WPML plugin. Here are the steps to follow:
1. Log in to your WPML.org account and navigate to the Sites page.
2. Delete the existing site key by clicking the trash icon. This action will return the assigned credits to your WPML.org account. More details can be found in this documentation: Why credits may be missing and how to fix it.
3. Log in to your site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists.
4. Click the Register WPML link.
5. Click the Get a key for this site link. This will generate a new key for your site, and you can assign the credits using that popup.
6. Copy the key, paste it into the input box, and press the Register button.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.