Проблема: Клієнт намагався запустити авто переклад на сайті, але він не запускався, і в результаті згоріло 300000 кредитів. Рішення: Ми рекомендуємо перевірити звіт використання автоматичного перекладу, щоб зрозуміти, як були використані кредити. Це можна зробити в WPML → Translation Management → Translation Tools → Automatic translation usage reports. Якщо ви продовжуєте зіштовхуватися з проблемами або маєте додаткові питання, ми рекомендуємо вам відкрити новий запит на підтримку. Також важливо перевірити відомі проблеми, переконатися у версії постійного виправлення та встановити останні версії тем і плагінів.
Problem: The client is unable to assign credits to the URL evess.ch after purchasing new credits. Solution: If you're experiencing issues with assigning credits to a different site URL, we recommend you try the following steps: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key by clicking the little trash icon (if the key exists for that site). 3. Log in to your site and go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link. 6. It will generate the Key for your site and you can also assign the credits using that popup. Confirm the assigned credits from WPML >> Translation Management > Translation Tools. 7. Copy the key, and paste it back into the input box, and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client enabled the 'Translate Everything' feature on their WPML site, resulting in high costs and inaccessible pages for monitoring credit usage. They were unable to see the translations they paid for and could not disable the feature without causing site issues. Solution: We recommended disabling the 'Translate Everything' option to control what to send for translation better. Instead, use the Translation Management dashboard (WPML -> Translation Management) to manually send items for translation. This approach helps monitor and manage translation costs and processes more effectively. For detailed guidance on managing translations, visit Translating Your Contents.
If the solution provided here does not resolve your issue or seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client is new to WPML automatic translation and Pay-as-You-Go services and encountered unexpected results in translation costs. The client noticed a significant difference between the word count shown in the Translation Dashboard and the actual credits used, making it difficult to estimate costs. The client asked for clarification on why the credits used are significantly higher than the expected word count, whether repeated content is charged again, and how to better estimate translation costs.
Solution: 1. Translation memory only takes effect for future translations and does not apply to translations sent in the same batch. Therefore, if the homepage and the paragliding page were sent in the same batch, the translation memory would not reduce the word count for repeated content. 2. For Divi global sections, it is recommended to first translate the global sections and then the pages using them to ensure translations are reused without extra charges. 3. The Translation Dashboard may not reliably apply translation memory for estimating word counts. A better approach would be to send the jobs directly to the Advanced Translation Editor (ATE) to see the actual word count that will be translated before applying automatic translation.
If these steps do not resolve your issue or the information provided here is outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is unable to transfer credits from various websites back to their WPML.org account. Despite unregistering and re-registering the sites, the transfer button remains unresponsive for some credits. Solution: We recommend following these steps to potentially resolve the issue: 1. Ensure you have a full site backup. 2. Visit your account page at https://wpml.org/account/sites/ 3. Delete the existing key for your site. 4. Navigate to Plugins >> Add Plugin >> Commercial tab (of the site backend). 5. Click on "Unregister WPML from this site". 6. Refresh the page. 7. Click on "Get a key for this site". 8. Copy the newly generated code. 9. Return to Plugins >> Add Plugin >> Commercial tab. 10. Register the site with the new key. 11. Attempt to transfer the credits again.
Please note, credits initially assigned for free upon registering a website with WPML.org are not transferable. Only credits purchased or received upon license renewal can be moved. For more details, visit https://wpml.org/faq/what-are-credits/
If this solution does not apply to your case, or if it is outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client was charged for 600,000 credits for translating products and pages into German, despite the total word count being about 130,000. Additionally, many products were still not translated. Solution: We have resent some products to translations, and they are now completed. You can check the report on credit usage for each translation job by navigating to WPML --> Translation Management --> Tools. We also identified that the issue was related to an incorrect word count in WPML version 4.7.6. We recommend upgrading to the WPML 4.8 beta version, which ensures accurate word count calculations. As compensation, we have added 487,584 credits to your account, reducing your payable credits to 437,212.
If this solution does not resolve your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if needed. For further assistance, you can contact us through the WPML support forum.
Problem: The client was unable to transfer translation credits back to their WPML.org account after the key was deleted, and they received a notice about transferring credits without access. Solution: We identified that the issue usually occurs when WPML is not registered properly on the site. We confirmed the site from which the credits were stuck and proceeded to return 9099 credits back to the client's WPML.org account, which initially showed 70,000 credits. We asked the client to confirm if the credits were successfully transferred back.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is using the Chinese backend of WPML on a site under development and encounters an error when trying to open the translation tool. The error message indicates a problem connecting to the automatic translation service, despite the client's network working fine. Solution: We first clarified that by "points", the client referred to automatic translation credits. We confirmed that the client has 77780 credits available and that translations are actively occurring on the site. We asked the client to confirm if the issue persists and, if so, to provide us access to the site for further investigation. We also emphasized the importance of backing up site files and database before providing access and suggested using a staging site if available for security reasons. For more details on our privacy and security policies, please visit: Privacy and Security Policy.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum.
Problema: El cliente tenía configurado el pago automático en WPML y al reanudarlo, enfrentó problemas al ingresar los datos de tarjeta de crédito, optando por transferencia bancaria, la cual tarda 14 días en hacerse efectiva. Solución: Para resolver el inconveniente y no interrumpir las traducciones del cliente, hemos añadido 40 mil créditos a su cuenta, equivalentes a 50 EUR. Este monto se cobrará en el próximo ciclo de facturación. Si esta solución no resuelve tu problema o si la información proporcionada parece desactualizada o no aplicable a tu caso, te recomendamos abrir un nuevo ticket de soporte. Además, te sugerimos revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: You are trying to translate your site into Russian using WPML and have selected all 11 pages for automatic translation. Despite having 22128 credits assigned in the WPML dashboard, the translation management screen warns of insufficient credits, displaying 'Out of Credits for Automatic Translation.' Each untranslated page shows a tooltip indicating an issue with automatic translation that needs attention. Solution: We have identified a known issue where WPML might display a lower amount of credits than what you actually have. This issue will be resolved in the upcoming WPML version 4.8. We recommend updating your WPML to version 4.8 once it is released to correctly reflect the number of credits you have. In the meantime, please check if there are any updates available for your current version or if there are other known issues that might be affecting your site's translation process. You can check for known issues here: https://wpml.org/known-issues/.
If this solution does not apply to your case, or if it seems outdated, we highly recommend opening a new support ticket. Please ensure you have installed the latest versions of themes and plugins and verify the version of the permanent fix. For further assistance, you can contact us directly through our support forum here: WPML Support Forum.
