Credits

Problem:
The client was experiencing issues with managing their website's URL after it changed, and they noticed duplicate URLs in their setup. They were unsure how to change the URL from https://cookie.bigrep.com/ to https://bigrep.com/ and why the URL was appearing twice.
Solution:
We advised the client to remove the WPML site key for the domain with issues by visiting https://wpml.org/account/sites, then generate a new key for that domain, and unregister and re-register WPML with the new key in their site's backend under Plugins > Add new > Commercial. Additionally, we explained that the URLs appearing, including the "cookie" one, are individual translation accounts used for each site and offered to hide them for the client.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

問題:
WPMLのMultilingual CMSを購入した後、クライアントはアカウントに90,000クレジットが表示されているにも関わらず、ウェブサイトには2,000クレジットしか割り当てることができません。
解決策:
まず、WPML.orgアカウントでクレジットが正しく表示されていることを確認してください。クレジットはこちらで確認できます。
次に、以下のドキュメントに従って、サイトにクレジットを割り当てる手順を実行してください：
自動翻訳クレジットの割り当て方法

この解決策が適用されない場合や、情報が古い可能性がある場合は、新しいサポートチケットを開いてください。また、関連する既知の問題をこちらで確認し、永続的な修正のバージョンを確認し、テーマやプラグインが最新バージョンであることを確認してください。さらなる支援が必要な場合は、WPMLサポートフォーラムにお問い合わせください。

Problem:
The client is unable to see or use the translation credits on their production site after declining to transfer credits from the staging site. They are unsure how to retrieve or transfer the translation credits to ensure they are available on the production site.
Solution:
1. Verify the current credit balance on the site by navigating to WPML > Translation Management > Tools in the site's backend.
2. If the credits are not visible or if the client wishes to move credits between sites, they can manually adjust the credits via their WPML.org account. This involves:
- Accessing https://wpml.org/account and using the "add/remove credits" button to manage credits.
- Updating the site key at https://wpml.org/account/sites/, unregistering and re-registering WPML with the new key on the site.
3. Re-add the credits to the desired site by following the steps outlined in the documentation: How to Assign Automatic Translation Credits to Your Sites.

If these steps do not resolve the issue or if the information seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should further assistance be needed, please open a new support ticket at WPML support forum.