All issues in which we had to help clients with Elementor Custom Widgets either because they wanted to create one, or (more likely) when related to themes that have Elementor Custom Widgets integrated. Add whether you helped, sent to docs or escalated.
Problem: The client is trying to ensure that links on their sub-language website automatically include the URL for the sub-language version. They are using the Themex Pro Addon for the Consalt Theme, which lacks a wpml-config.xml file for making its widgets translatable with WPML. Specifically, the Team widget on the homepage does not automatically include the URL for the sub-language version, causing redirection to the main language version.
Solution: We modified the existing WPML custom XML configuration for the Team widget to include link fields, ensuring they are translatable. After updating the configuration, we edited the Title Link and Social Icon Link of the Team widget on the original homepage, saved the page, and updated the translation. This resolved the issue. We recommend informing the theme author about the need for a proper WPML configuration and suggest using the Multilingual Tools plugin for creating extensive configurations.
Additionally, some custom fields on the site were incorrectly set to be translatable. We advised checking these settings under WPML > Settings > Custom Field Translation and adjusting them as necessary.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If issues persist, we highly recommend opening a new support ticket at WPML support forum.
Problem: You are using WPML to manage translations on your site and have encountered an issue where the internal button link does not update in the translated versions of your posts. You have changed the internal button link on the original website, but it remains unchanged in the translations. Solution: We recommend adjusting the link translations within the Advanced Translation Editor. If the URLs have been previously translated using the WPML Translation Editor, the translations are saved in the translation memory, requiring you to overwrite these entries.
Please note that this solution might not be relevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to translate slides made with the Prime Slider plugin, call to action buttons, and Form 10Web.io widgets on your site built with Elementor and 10WEB.io using WPML, but they were not translated automatically. Solution: For the Prime Slider plugin, which is not officially compatible with WPML, we recommend adding a custom XML configuration to ensure translations. Here are the steps: 1. Navigate to WPML > Settings > Custom XML Configuration. 2. Add the following code:
3. Save the changes. 4. Return to your page, make a minor edit, and save again. 5. Re-translate the page, and the content should now be correctly translated.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues with some Elementor elements like the slide text button and titles not appearing on the translation page. Solution: We recommend registering the custom Elementor widgets for translation. You can follow the step-by-step guide provided here: Registering Custom Elementor Widgets for Translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: If you're unable to find the dropbar information in the advanced translation dashboard while using WPML. Solution: We recommend adding the following custom XML configuration to WPML > Settings > Custom XML Configuration. This will make the dropbar widget translatable:
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are trying to translate a page built with Elementor that includes an Icon List widget and a Button widget, and you want both the text and the link URLs to be translatable. However, in WPML's translation editor, only the text fields appear, and the link URLs do not. Solution: We have updated the XML configuration for the Elementor widgets to include fields for link URLs. Here is the updated XML configuration you should use:
Additionally, ensure that internal links are set to be automatically translated. This should allow you to see and translate the link URLs in WPML's translation editor.
If this solution does not resolve your issue or seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
