Problem: The client reported multiple issues: pages not appearing in the translated language, content inside Spectra tabs not translating correctly, and images not displaying correctly in translations. Solution: 1. For pages not appearing in the translated language, we recommended removing ghost entries and re-translating the pages. This involves: - Navigating to WPML > Support > Troubleshooting. - Clicking on "Remove ghost entries". - Editing the page in the original language, making a minor change, and saving. - Updating the translation page.
2. For translating Spectra tabs, we provided an XML configuration to make the tab titles/labels translatable. The client should: - Add the provided XML configuration to the WPML configuration file. - Update the original page and translate the tab content in the Advanced Translation Editor.
If these solutions do not resolve your issues or if they seem outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance.
Problem: If you're experiencing blank or white pages on product pages using WoodMart custom layouts when WPML is active, and this only occurs with products having many variations (10-15+), while products with fewer variations display correctly, we can help. Solution: We recommend updating a specific function in your WPML plugin files. Please locate the file
After applying this change, please clear any caches on your site to see if the issue resolves. This modification addresses template display failures due to the PHP setting
pcre.backtrack_limit
being exhausted. A permanent fix is anticipated in WPML 4.9.
If this solution does not apply to your case, or if it becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: El cliente enfrenta problemas con la traducción automática de la imagen destacada y otros textos de imágenes (alt, título, pie de foto) en un CPT creado con PODS y Elementor al usar WPML. Las imágenes destacadas no se asignan automáticamente al traducir el contenido y no aparecen en el frontend en el idioma traducido. Solution: 1. Verificar la traducción de la imagen destacada y otros textos de imagen manualmente en WPML -> Traducción de multimedia. 2. Si el problema persiste, editar manualmente la obra en el idioma secundario y añadir las imágenes en francés. 3. Si se utiliza el plugin 'DynamicConditions', asegurarse de que está configurado correctamente para mostrar las imágenes en los idiomas traducidos. 4. Ajustar las dimensiones de las imágenes destacadas mediante CSS para mantener la consistencia en todos los idiomas:
Si la solución proporcionada no resuelve el problema o parece irrelevante debido a actualizaciones o diferencias en el caso, recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins.
Problem: You are experiencing an issue where variation swatches display as image/button swatches on the original language page, but show as dropdown selects on the translated version. Solution: We found that the translated terms don't have the text swatch enabled. To resolve this, please edit the translated terms and enable the text swatch. Afterward, update the product in the default language by making a minor edit and then update it. This should ensure consistency across both languages.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are trying to translate a specific block from English to German on your site, but the section below the pictures remains in English and refers to English language pages. Additionally, the German version of the homepage differs significantly from the English version. Solution: We suspect that the emojis at the beginning of each heading might be causing the translation issues. We recommend removing the emojis from the headings and attempting the translation again. For example, we duplicated the page on your site as a new draft without the emojis, and the translations worked correctly. If removing emojis is not an option for you, please let us know so we can further investigate and possibly escalate the issue. Regarding the use of formal German, not all translation engines support it. If you are using DeepL, you can set up WPML to use formal German by navigating to WPML > Settings. Here is the documentation on how to change automatic translation engines: https://wpml.org/documentation/automatic-translation/how-to-change-automatic-translation-engines/
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client reported a critical error on their site, experiencing a PHP 8.3 infinite recursion issue leading to a 503 error. This was traced back to a potential bug in the WPML plugin with the newer WordPress version. Solution: 1. We asked the client to check if the issue persists after following the steps described on the erratum page for PHP 8.3.x errors, which can be found here: PHP 8.3.x Fatal Error. 2. We requested a detailed description of the issue, including steps to reproduce it and any error messages, to better understand the problem. 3. We asked for access credentials to the site to investigate the configuration and reproduce the issue. 4. We inquired if the client would prefer to continue troubleshooting the issue or remain on the older WordPress version (v6.8.9) that did not exhibit the problem.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
Problem: Dynamic content in the blog pages is not translating correctly, displaying code instead of normal text. This issue affects the homepage's blog section and extends to blog and archive pages. Solution: If you're experiencing issues with dynamic content not translating correctly in Divi 5, which is still in Beta, this is a known issue. We are actively working on enhancing compatibility with Divi 5. A fix is anticipated in the upcoming WPML 4.9 release. We recommend following the updates and details on this issue at Divi 5 Dynamic Content May Lead to Improper Translation and Divi 5 Global Variables Are Not Translatable.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also contact us directly at WPML support forum.
Problem: You are trying to translate the 'Proceed to Checkout' label in the WooCommerce block chart to German, but it remains in English on your website. Solution: If you're experiencing this issue, it's due to a known problem with how WooCommerce Blocks handles certain text strings. We recommend you try the following workaround: https://wpml.org/errata/woocommerce-multilingual-cart-page-strings-not-translated-when-using-blocks/
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for further assistance.
Problem: After the last update, the website became very slow. Disabling the WPML plugins temporarily resolved the issue, but reactivating them triggered an error related to WP Endpoints and database entries. Solution: If you're experiencing this issue, it might be due to one of two reasons: either WPML was previously used and reset, or the database prefix changed. We recommend trying the workaround provided in the following errata. Please ensure that WPML is enabled when applying this workaround. If this does not resolve the issue, or if you need assistance with the workaround, do not hesitate to contact us.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
