Problem: The client is experiencing an issue with the taxonomy general name in WooCommerce, where the name displays as 'Product Product line' instead of the desired format. The client wants to remove the redundant 'Product' from the taxonomy name. Solution: We recommended the client to first deactivate all WPML plugins and test with only WooCommerce active to check if the issue still occurs. This should be done after taking a full backup of the website and ideally on a staging or development site to avoid affecting the live site. If the issue persists even without WPML, it suggests that the problem might not be related to WPML. In such a case, the client should follow up with the theme provider, Woodmart, for further assistance.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/.
Problema: Il cliente stava affrontando un errore 500 sulle pagine del suo sito. L'errore era stato inizialmente attribuito al plugin WPML, in particolare a 'sitepress-multilingual-cms'. Un messaggio di errore nel file di registro indicava problemi di compatibilità con la versione della piattaforma, specificamente 'Composer detected issues in your platform: You are running 8.4.3.' Inoltre, un ulteriore approfondimento ha rivelato che un script JSON (
<script type="application/ld+json">
) conteneva errori di sintassi, presenti in tutte le versioni linguistiche del sito, ma causando l'errore 500 solo nelle pagine in inglese. Soluzione: Dopo aver identificato che l'errore 500 non era direttamente legato a WPML ma piuttosto a un errore di sintassi in uno script JSON, il cliente ha corretto gli errori nello script. Questa correzione ha risolto il problema dell'errore 500.
Se la soluzione proposta risulta non pertinente, perché potrebbe essere datata o non applicabile al tuo caso, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di consultare la pagina dei problemi noti, verificare la versione della correzione permanente e confermare di avere installato le ultime versioni dei temi e dei plugin. Per ulteriore assistenza, visita il forum di supporto WPML.
Problem: The client is experiencing an issue when trying to edit 'Propertys' pages in Greek on their website. The error message displayed is 'You attempted to edit an item that doesn't exist. Perhaps it was deleted?'. This problem occurs even when WPML is disabled, suggesting it might not be related to WPML. Solution: 1. Verify the issue by disabling WPML to confirm if it persists, which in this case, it does. 2. Since the issue also occurs with WPML disabled, it suggests that the problem might be with the theme or another plugin. We recommend contacting the Houzez Support Team for further assistance as the issue might be related to the theme used.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're using WPML with Learndash and Elementor and encounter the error 'the preview could not be loaded' when trying to edit course content in a second language with Elementor. Solution: We recommend checking your theme's
functions.php
file for any custom functions that might be affecting the URLs of your courses. Specifically, look for a function that modifies the course links based on the language. Here is an example of such a function that could cause issues:
function change_link_corsi( $permalink, $post ) {<br /> if ( $post->post_type === 'sfwd-courses' ) {<br /> $resource_terms = get_the_terms( $post, 'ld_course_category' );<br /> $term_slug = '';<br /><br /> // Get the current language code<br /> $language_code = apply_filters( 'wpml_current_language', null );<br /><br /> // Dynamically retrieve the slug for the current language<br /> $default_slug = 'i-nostri-corsi'; // Default slug in the primary language<br /> $translated_slug = apply_filters( 'wpml_get_translated_slug', $default_slug, 'sfwd-courses', $language_code, 'post' );<br /><br /> // Fallback to default slug if translation is missing<br /> $translated_slug = $translated_slug ?: $default_slug;<br /><br /> if ( ! empty( $resource_terms ) ) {<br /> foreach ( $resource_terms as $term ) {<br /> if ( $term->slug === 'featured' ) {<br /> continue;<br /> }<br /> $term_slug = $term->slug;<br /> break;<br /> }<br /> }<br /><br /> // Build the final permalink<br /> $permalink = trailingslashit( get_home_url() ) . $translated_slug . '/' . ( $term_slug ? $term_slug . '/' : '' ) + $post->post_name;<br /> }<br /> return $permalink;<br />}<br />add_filter( 'post_type_link', 'change_link_corsi', 10, 2 );
Try commenting out or adjusting this function and see if Elementor loads correctly.
If this solution does not resolve your issue or seems irrelevant due to updates or differences in your setup, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: إذا كنت تواجه مشكلة الشاشة البيضاء بعد تفعيل الإعدادات الرئيسية وتغير مسمى طريقة الشحن عند استخدام الترجمة، وتوقف الموقع بعد تفعيل الترجمة الآلية، فقد تكون هذه المشكلات مرتبطة بتحديثات أو إعدادات معينة. Solution: نوصي بإنشاء نسخة من الموقع للتحقق من المشكلات دون التأثير على الموقع الأصلي. تحقق من الكود الموجود في (Shippeng Text2) داخل إضافة WP Code. إذا قمت بإلغاء تفعيل هذا الكود، يجب أن تظهر عبارة (Delivery to Mansoura) بشكل صحيح.
قد تكون هذه الحلول غير ذات صلة بسبب تحديثات البرنامج أو اختلافات في التكوين. نوصي بزيارة صفحة المشكلات المعروفة للتحقق من الإصدارات والتأكد من تثبيت أحدث إصدارات الإضافات والقوالب. إذا استمرت المشكلة، يرجى فتح تذكرة دعم جديدة.
Problem: The client reported that on their multilingual site, specifically the Hungarian pages, content was not displaying properly. Entrance animations were not visible, and the header navigation, although functional, was not visible. This issue was not present in the English and German versions of the site. The problem was observed only by logged-out or guest users, while logged-in users could view everything normally. Solution: We initially suggested checking for common issues such as cache, server, or browser problems. However, the client discovered that the issue was due to a conflict with the 'CookieYes' plugin. Once the client deactivated this plugin, the Hungarian pages began to display correctly, including the entrance animations and header navigation.
If you're experiencing similar issues, we recommend checking for any plugin conflicts by deactivating plugins one by one to see if the problem resolves. Additionally, ensure that your site's cache is cleared and that you are using the latest versions of all plugins and themes. For more detailed steps, you can refer to our documentation on troubleshooting WPML.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
Problem: You have updated the header button text in mobile using Elementor and also updated WPML and WordPress to the latest versions. However, the updated text is not showing in the WPML strings.
Solution: We found that the issue was due to the missing translation of the header template. We added the translation, and now it is working correctly. If you're experiencing this issue, we recommend checking if all templates used in your pages are fully translated in WPML.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at our support forum.
Problem: You are trying to use a Gravity Form within an Elementor Popup on your site, but the form is not displaying correctly. The same setup works for another form on your site. Elementor debug shows an error. Solution: We recommend clearing your browser cache and then retrying. This action resolved the issue in a similar case.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check the related known issues and verify that you have installed the latest versions of your themes and plugins. If the problem persists, we highly recommend opening a new support ticket with us for further assistance. You can do so at our support forum.
The client is developing a website using WPML and needs to switch the primary language from English to Swedish but encountered errors during the process.
Solution:
If you're experiencing similar issues when trying to change the primary language in WPML, we recommend following these steps:
1) Navigate to WPML>>Languages in the left sidebar. 2) In the "Site Languages" section, click on "Change default language". 3) Select your new default language from the list. 4) Click 'Save Changes'. 5) Go to Settings>>Permalinks and resave the settings.
If the problem persists or the solution seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for further assistance at https://wpml.org/forums/forum/english-support/.
Problema: El cliente ha creado una página usando Avada Live y tiene problemas con la traducción de dos imágenes que se insertaron a través del contenido de texto. Aunque las imágenes están traducidas en el módulo de Media Translation, no se están mostrando correctamente. Solución: Primero, es importante verificar en el editor de texto del elemento si el enlace a la imagen es absoluto (incluye la URL del sitio) o relativo (comienza con "/"). Si es absoluto, la imagen no se traducirá automåticamente ya que se trata como una imagen externa.
Si la solución proporcionada no es relevante debido a que podría estar desactualizada o no aplicarse a tu caso, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, puedes visitar nuestro foro de soporte.
