Problem: The client is using WPML with Elementor Pro on a WordPress site with different domains per language. The English domain (medicinepark.co.uk) redirects to the Romanian version and Elementor does not load when editing the English page. Solution: 1. Visit https://medicinepark.com.ro/ and deactivate the WPML Multilingual CMS plugin. This will help determine if the issue is related to WPML. 2. Check https://medicinepark.com.ro/ to ensure it displays the Romanian content correctly without WPML. 3. Visit https://medicinepark.co.uk/. If it still displays the Romanian content, the domain setup is correct. If it redirects, contact your hosting provider to resolve the redirection issue. 4. Once the redirection issue is resolved and the domain correctly displays content without redirecting, contact us before reactivating WPML.
This solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is unable to respond to an open support ticket on the WPML support site. Solution: We recommend logging out and then logging back in to the WPML support site. It is also advisable to clear your browser's cache. Trying a different browser might help if the issue persists.
If this solution does not resolve the issue or seems outdated, please check for related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem continues, we encourage you to open a new support ticket at WPML support forum.
Problem: You are encountering an issue where incorrect unicode characters ('@' and 'Ã') are appearing on the live product pages, but not within the WPML Translator. Solution: We recommend checking the character encoding settings of your database and your WordPress configuration. Ensure that your database is set to use 'utf8mb4' encoding and that your wp-config.php file includes the line
define('DB_CHARSET', 'utf8mb4');
. If these settings are correct and the issue persists, it might be related to the theme or other plugins that could interfere with the correct display of characters on the front end. In such cases, try disabling other plugins temporarily to see if the issue resolves. If none of these steps work, please visit our support forum and open a new ticket for further assistance. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If the provided solution does not resolve your issue or seems irrelevant, please do not hesitate to open a new support ticket at https://wpml.org/forums/ for personalized assistance.
Problema: Estás experimentando un problema con WooCommerce en tu sitio web. Cuando un cliente registrado realiza una compra, es redirigido correctamente a la URL: ****.com/checkout/order-received/[order_num]. Sin embargo, un cliente no registrado es redirigido a ***.com/checkout después del pago. Este comportamiento ocurre solo con usuarios no registrados. Solución: 1. El problema parece estar relacionado con la configuración de WooCommerce y no con la traducción del contenido del sitio. Te recomendamos que contactes con el soporte de WooCommerce para que te ayuden a resolver esta cuestión. 2. Además, te sugerimos incrementar el límite de memoria de WordPress a un mínimo de 128Mb para mejorar el rendimiento general del sitio. Puedes hacerlo añadiendo el siguiente código en tu archivo wp-config.php:
Asegúrate de añadirlo encima de la línea /* That's all, stop editing! Happy blogging. */ Puedes verificar el límite de memoria actual en WPML -> Soporte.
Si esta solución no resuelve tu problema o si la información proporcionada se ha vuelto obsoleta, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins.
Problem: The client reported that after a WPML update, the original language categories on their website disappeared, leaving only the categories in the translated language (Spanish). Attempting to recreate the categories in the original language resulted in duplicate category slugs (e.g., 'news-2'). Solution: We suggested that the disappearance of the categories might be due to changes in the database after uninstalling WPML, rather than a direct issue caused by WPML itself. To address this, we recommended the following steps: 1. Navigate to WPML -> Support -> Troubleshooting. 2. Click on 'Set language information'. For more details, visit WPML Troubleshooting Options. 3. Check if the original language categories reappear after these steps. If the issue persists, it might be unrelated to WPML or due to other configuration issues. In such cases, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this solution does not resolve the issue or seems irrelevant, please open a new support ticket at WPML Support Forum for further assistance.
Problema: El cliente enfrentó un cargo inesperado de 3.44 EUR (sin IVA) que coincidía con un importe previamente eliminado y solicitó una devolución. Solución: 1. Verificamos que no había deudas pendientes en el sitio del cliente y que el cargo podría haber sido un error. Se sugirió revisar la versión en caché y descargar un reporte de uso de créditos para confirmar. 2. Confirmamos que el cargo de 4.16 EUR fue un error y procedimos a consultar con el equipo de ventas para realizar el reintegro. 3. Realizamos el reintegro por la factura con ID ATE-1181960 por un total de 4.16 EUR, informando al cliente que el dinero podría tardar entre 5 y 10 días en ser asignado a su cuenta.
Si esta solución no resuelve tu problema o si la información parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y asegurarte de que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: The client is using Elementor and has encountered an issue where images in the default language are not syncing correctly across translations. Despite enabling Media Duplication Settings in the WPML Media Translation plugin and attempting to duplicate media for existing translations, the old images still appear instead of the new ones.
Solution: We recommend the following steps to resolve the image synchronization issue: 1. Perform a bulk translation to all languages using the method 'Self'. 2. Navigate to translation tasks and export the content to XLIFF. 3. Import the same XLIFF file back. This process should update the images across all translations.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: El cliente desea actualizar WPML en su sitio web de desarrollo antes de aplicarlo en el sitio de producción, pero se enfrenta a un mensaje que indica que está utilizando una versión no registrada de WPML y no recibe actualizaciones de compatibilidad y seguridad. Solution: Para resolver este problema y proceder con la actualización de forma segura, recomendamos seguir estos pasos: 1. Visita https://wpml.org/es/account/sitios/ 2. Elimina el registro del sitio de pruebas si ya está registrado. 3. En el backend del sitio de pruebas, ve a Plugins -> Añadir nuevo -> Pestaña 'Comercial'. 4. Elimina el registro antiguo del sitio de pruebas. 5. Haz clic en el enlace que aparece justo debajo del campo donde se pega la nueva llave de registro. 6. Registra el sitio de pruebas con la nueva llave de registro. 7. Regresa a Plugins -> Añadir nuevo -> Pestaña 'Comercial' y registra el sitio. Siguiendo estos pasos, el sitio de pruebas estará correctamente registrado y podrás actualizar los plugins de WPML sin afectar el sitio en producción.
Si esta solución no resuelve tu problema o si la información proporcionada se ha vuelto obsoleta, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problem: You are trying to translate products on your site using WPML and find the new product translation method, which requires assigning translators, unsuitable for your needs. You prefer a method where every admin can translate content directly without needing to be assigned as a translator. Solution: If you're experiencing this issue, we recommend the following steps: 1. Ensure that the classic translation method is selected in WPML. This can be done by navigating to WPML -> Translation Management and checking the settings. 2. If you want administrators on your site to translate products directly, they should go to WPML -> Translation Management, select the products, and assign them to themselves. 3. Alternatively, you can translate products by editing a product in the original language and then clicking on the translation icon that appears in the right column under the Languages block.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is experiencing issues with hreflang tags not being inserted correctly on their multilingual site. The tags are using translated slugs for both the French (FR) and English (EN) links, where the English link should display 'prints' instead of 'prints-fr'. Solution: We reviewed the site and found that the hreflang tags are functioning correctly for the pages we checked, such as the 'off-piste and ski touring photo sessions' page. Here, the hreflang tags correctly point to the respective EN and FR versions, as well as the x-default:
We could not locate a '/print' or '/print-fr' page, which might have been part of an earlier test or no longer exists. If you are still encountering issues on specific URLs, please share them with us for further investigation.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, feel free to open a new support ticket at WPML Support Forum.
Problema: El cliente desea cambiar al sistema de traducción avanzada en WPML, pero enfrenta un error que indica que el idioma predeterminado, EN, debe estar asignado a un idioma compatible para utilizar la traducción automática. Además, aparece un mensaje de error que dice 'No se pudieron cargar los motores'. Solución: Si estás experimentando este problema, te recomendamos que vayas a WPML -> Configuración -> Activa los motores de traducción y verifiques si el problema se resuelve. Si el problema persiste, asegúrate de haber creado una copia de seguridad completa de tu sitio que puedas utilizar para restaurarlo en caso de ser necesario, y comparte las credenciales de acceso al sitio en un mensaje privado para que podamos investigar más a fondo.
Es posible que esta solución sea irrelevante debido a que está desactualizada o no se aplica a tu caso. Si es así, te sugerimos abrir un nuevo ticket de soporte. También te recomendamos revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.
Problem: You are experiencing a white page when translating the header using WPML, and an error message appears stating: "You must call 'the_content' function in the current template, in order for Elementor to work on this page." Solution: The issue arises because your theme needs to make the header element and the mega menus multilingual ready and translatable. We recommend contacting your theme author to address this. If they require assistance in making the theme compatible with WPML, they can join our GoGlobal program.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
