Problem: The client is unable to edit the English version of their website's front page using WPML. Despite verifying WPML settings, updating plugins, themes, and WordPress, and clearing the cache, changes to the English version are not being saved or applied. The client also cannot open the English version of certain pages. Solution: We determined that the issue is not caused by WPML, as the client cannot edit the header of the front page even when WPML is disabled. This suggests a problem with another plugin or the theme itself. We recommend the following steps: 1) Disable all plugins and attempt to edit the header. If this resolves the issue, it indicates a plugin conflict. 2) If disabling plugins does not resolve the issue, it is likely a theme issue. 3) If the problem goes away with all plugins disabled, reactivate the plugins one by one or in small groups to identify the problematic plugin. For translating content created using the Gutenberg editor, please read our guide on Translating sites that use full site editing.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problema: Necesitas cambiar el idioma principal de tu sitio web de español a inglés, usando WPML, y asegurarte de que el cambio se refleje correctamente en la indexación del sitio. Solución: Si estás experimentando esta necesidad, te recomendamos seguir estos pasos: - Crea una copia de seguridad del sitio completo como medida de precaución. - Ve a WPML -> Idiomas -> Sección 'Idiomas' -> Haz click en el botón para cambiar el idioma por defecto y selecciona el nuevo idioma por defecto. - Vuelve a guardar los enlaces permanentes del sitio y borra cualquier memoria cache que pueda existir. - Es recomendable volver a enviar el sitio a indexar para que los cambios en los enlaces permanentes se actualicen.
Si esta solución no resuelve tu problema o parece desactualizada, te sugerimos abrir un nuevo ticket de soporte. También te recomendamos revisar los problemas conocidos y verificar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: The client is experiencing an issue where the Navigation Language Switcher does not work on a specific page of their website. It works on all other pages except for the 'video production' page. Solution: We reviewed the backend of the problematic page and found that it has not been translated into Danish. We recommend completing the translation of this page so that the translated content can display correctly. If this solution does not resolve the issue or if it seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Проблема: Клиент пытается обновить подписи (alt, title и др.) для изображений товаров Woocommerce, но изменения не видны без обновления карточки товара. Решение: Для того чтобы изменения отобразились в редакторе переводов WPML, необходимо обновить задание на перевод. Это можно сделать двумя способами: 1) Внести легкое изменение в описание товара после изменения подписи к изображению, например, добавить и сразу же убрать точку, затем обновить товар. Это изменит статус перевода товара. 2) Использовать WPML → Translation Management для выбора нужных товаров и отправки их на перевод на нужные языки. При этом товар заново переводить не нужно, только новые строки.
Если данное решение не актуально или не помогло, рекомендуем проверить известные проблемы, убедиться в актуальности версии фикса и установленных последних версиях тем и плагинов. В случае дальнейших вопросов, пожалуйста, откройте новый тикет поддержки.
Problem: You are trying to set languages to be domain-specific for your site and want to redirect the English translation to a .eu domain. However, when setting your .nl domain to redirect the English translation to the .eu domain, it results in a blank page. Solution: We found that accessing your .eu domain results in a 403 Forbidden Error, which might be due to missing DNS settings, specifically a missing SOA record. To resolve this, please contact your domain and/or hosting provider to ensure that your DNS settings are correctly configured. You can learn more about DNS SOA records here: https://www.cloudflare.com/learning/dns/dns-records/dns-soa-record/. Additionally, ensure that your second domain (.eu) has a DNS entry that points to the main domain (.nl) to function correctly with WordPress.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: You are experiencing a high database load on your site due to SQL queries that seem to be related to the WPML plugin. The queries in question are complex and involve multiple joins and conditions. Solution: Upon investigation by our compatibility developers, it was determined that the problematic SQL query originates from the 'Easy Real Estates' plugin, not WPML. This query is responsible for calling post attachments such as Thumbnail IDs. To verify this, we modified the query by removing WPML-related entries, which resulted in the query still running with a significant load, indicating that the issue lies within the 'Easy Real Estates' plugin itself. If this solution does not apply to your case, or if it becomes outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is experiencing issues with the Elementor editor becoming unusable after updating to version 3.26 when WPML Multilingual CMS is active. Additionally, toggling WPML on and off results in the creation of new articles, complicating troubleshooting. Solution: We recommend reverting your website to a recent backup before proceeding with any changes. Once restored, update all Elementor plugins and ensure that any WPML beta versions are removed. Install the production version of WPML. Here are the steps: 1. Go to WP > Plugins. 2. Deactivate WPML and then reactivate it. 3. Check if the issue with Elementor persists and if new articles are still being created unexpectedly. If the problem continues, it might be due to outdated information or a unique case not covered by this solution. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If these steps do not resolve the issue, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported two issues on their production site: URLs for French and Spanish product sub-menus were in English, and the French translation of some product or product category pages caused the search bar to disappear and display odd icons. Solution: We suggested the client to record a screen capture using Loom to better illustrate the issue. It was identified that the code blocks for the French header were broken, which likely caused the display issues. We recommended replicating the issue on a sandbox site for further debugging without affecting the production site. The client was also advised to create a separate staging environment with minimal plugins to isolate the problem. After navigating to specific admin pages and completing the translation, the header issue was resolved.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is setting up their website with different languages for each domain: warmset.com for English and warmset.it for Italian. The domain warmset.it is marked as 'not valid' in WPML settings, and some images, including background and normal images, are not visible on the Italian pages despite being duplicated and having corrected link destinations. Solution: 1. The issue with images not appearing on the Italian page 'Come eliminare il gas da casa' is not related to WPML, as the problem persists even when WPML is disabled. This suggests the issue lies with the original content or server configuration rather than WPML. 2. To address image visibility, edit the original page in the Divi builder, save it, and then ensure the images display correctly. 3. Complete the translation using the WPML Translation Editor to ensure all content is accurately translated and displayed. 4. Regarding the domain being marked as 'not valid', this might be expected when using different domains for each language, as media files are not automatically shared across domains. Check the source URL of the media files to ensure they are correctly configured for each domain.
If these steps do not resolve your issues, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problema: Vuoi tradurre la dashboard di WordPress in più lingue utilizzando WPML, ma non hai documentazione da seguire. Soluzione: Se desideri utilizzare le traduzioni già disponibili, WordPress è localizzato in varie lingue. Puoi scaricare i pacchetti di lingua andando in Utenti > Profilo e selezionare la lingua desiderata dall'elenco disponibile. Una volta scaricate, puoi selezionarle per l'utente e vedrai la dashboard di WordPress nella lingua scelta. Se preferisci creare le tue traduzioni personalizzate, puoi farlo utilizzando la funzionalità String Translation di WPML.
La soluzione potrebbe non essere rilevante se è datata o non applicabile al tuo caso. Ti consigliamo di verificare i problemi noti, controllare la versione della correzione permanente e confermare di avere installato le ultime versioni di temi e plugin. Se il problema persiste, ti invitiamo a aprire un nuovo ticket di supporto.
