The client is unable to see the input fields for editing product slugs and URLs in the page content using the Advanced Translation Editor in WPML
Solution:
If you're experiencing this issue, we recommend you follow these steps:
1) Ensure you have a recent site backup. 2) Navigate to WPML>>Settings. 3) In the 'Translated documents options' section, under 'Page URL', select the 'Translate' option and save the settings. Refer to this documentation for more details: Translating Page Slugs 4) Open the post for editing in the original language. 5) Make a minor edit and update the post to refresh the translation settings. 6) Open the translation for editing in the WPML Translation Editor and translate the post slug.
Additionally, create a new post for testing to ensure you can translate the slug while translating the post.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also contact us directly at the WPML support forum.
Problem: The client was unable to translate a product bundle in WooCommerce using WPML and the 'Easy Product Bundles for WooCommerce' plugin. Additionally, the language switcher disappeared visually on product pages after switching languages, although it remained functionally present. Solution: 1. We informed the client that the 'Easy Product Bundles for WooCommerce' plugin is not validated by WPML. We recommended using validated plugins such as WooCommerce Product Bundles or YITH WC Product Bundles. 2. For the disappearing switcher issue, we advised adding the following CSS to ensure the switcher remains visible:
This code should be added in Appearance -> Customize -> Additional CSS and followed by flushing any cache memory.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client is experiencing issues with translating WooCommerce products using WPML on their site. Specifically, in Russian, the product descriptions are not being truncated with ellipses ("..."), unlike in other languages such as Dutch. Solution: We investigated the issue by creating a test page with only Russian content and disabling WPML and all related plugins. The problem persisted, indicating that it is not caused by WPML but rather by the Featured Products widget in WPBakery Page Builder. This widget does not handle truncation of Cyrillic text correctly. We recommend contacting WPBakery support, your theme developer, or the developers of the Featured Products widget to address this issue. Additionally, you might experiment with altering the product description’s content or HTML structure to see if the truncation behavior changes.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket with us for further assistance.
Problem: The client is experiencing issues while trying to edit the main language content (Dutch) using Elementor. A warning message appears stating that any changes made will be lost when the page is sent for translation. Additionally, despite disabling the secondary language (English), the top bar still indicates 'Edit translation' for a page in the original Dutch language. Solution: We recommend checking if the page was initially created in a different default language and is now being edited as a translation. To resolve this, you can either continue translating from the originally created language to Dutch using the WPML Advanced Translation Editor (ATE), or switch to the WordPress Editor for manual edits. To switch to the WordPress Editor, go to the Language section in the sidebar on your default language page's edit screen and click to switch to the WordPress Editor. For visual guidance, you can refer to this documentation: step-by-step guide.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problema: Il cliente ha problemi con la pagina della privacy policy in lingua inglese, che non si apre e mostra un errore 404 nonostante vari tentativi di ricreazione e configurazione. Soluzione: Per il problema di traduzione del testo sopra le immagini, consigliamo di verificare le impostazioni di localizzazione del tema o di consultare la documentazione specifica del tema per la gestione delle traduzioni. Se il problema persiste, potrebbe essere necessario contattare direttamente lo sviluppatore del tema. Per il problema della pagina della privacy policy, il nostro team ha identificato un redirect impostato da Yoast che sta causando l'errore 404. Si consiglia di controllare le impostazioni di Yoast per eventuali redirect configurati erroneamente e di correggerli.
Se queste soluzioni non dovessero risolvere i problemi o se risultassero non pertinenti a causa di aggiornamenti software o differenze nel caso specifico, consigliamo di aprire un nuovo ticket di supporto. Inoltre, raccomandiamo di verificare eventuali problemi noti correlati su https://wpml.org/known-issues/, di verificare la versione della correzione permanente e di confermare che siano installate le ultime versioni di temi e plugin.
Problem: You are experiencing a critical error when trying to view the French version of your real estate pages. This issue is visible when accessing the pages for properties 'for rent' and 'for sale'. Solution: We suspect that the issue might be related to the code used to increase WordPress's memory limit, which could be incorrect. We recommend checking your WordPress memory limit settings. If you are unsure how to proceed, please provide us with access credentials so we can investigate further. Additionally, ensure that your themes and plugins are up to date as this can also impact page performance and error occurrence.
If this solution does not resolve your issue or seems irrelevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
