Not WPML issue

Problem:
The client was trying to translate a WooCommerce product for Event Ticket Plus from English into German. However, not all products were displayed when switching to the German version. Specifically, several event tickets were missing on the German page.
Solution:
We first verified that all tickets were visible on the original page and then asked the client to ensure that all translated tickets were published. We also requested access credentials to double-check the configuration and ensure that there were no issues with the translation settings or visibility of the products in the German version.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

Problem:
Sie möchten sicherstellen, dass die Suchergebnisse Ihrer Website sauber dargestellt werden, ohne dass DE und EN Seiten vermischt werden. Die Suchergebnisse zeigen jedoch eine Vermischung von DE und EN Seiten.
Solution:
Google bestimmt Sitelinks automatisch, und es gibt keine Möglichkeit, sie in der Search Console manuell zu steuern oder zu entfernen. Die Option, Sitelinks zu deaktivieren, wurde von Google entfernt. Ein Sitelink kann nur entfernt werden, indem die Seite auf „noindex“ gesetzt wird, was nicht immer ideal ist. Die hreflang-Tags sind korrekt implementiert, aber Google beachtet sie nicht immer wie erwartet. Das Problem liegt nicht an den WPML-Einstellungen, sondern an Googles Indexierungsverhalten. Falls Sitelinks gemischte Sprachversionen anzeigen, gibt es keine garantierte Lösung. Google kann seine Indexierung im Laufe der Zeit aktualisieren, aber es gibt keine direkte Möglichkeit, dies zu erzwingen. Die beste Vorgehensweise ist, die Search Console zu beobachten und abzuwarten, bis Google die Indexierung anpasst.

Falls diese Lösung für Sie irrelevant erscheint, weil sie veraltet ist oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu öffnen. Wir empfehlen Ihnen auch, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.

Problem:

The client is working on a WordPress multisite and wants to know if WPML can connect pages across different domains when switching languages, how WPML's account limits apply to multisites, and if they can set up a structure with different domains and directories for different languages.

Solution:

1. WPML cannot connect pages across different domains (like biscy.be/team to biscy.fr/equipe) when switching languages because each site is a separate WordPress installation.

2. In a WordPress Multisite, you only need to register the main site with WPML. All subsites under the main site can use the same license without additional registrations. For more details, visit WPML Multisite Registration.

3. WPML supports three URL formats for languages: different domains per language, different directories per language, or language name as a parameter. However, mixing domains and directories for different languages in the same multisite setup is not supported. For configuring different domains per language, refer to WPML's guide on using different domains per language.

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit WPML Support Forum.

Problem:
You are using WPML to translate articles on your website and have switched to the Pay-as-you-go plan. After reaching the €100 limit, the translation stops, and you receive an 'Insufficient funds' message.
Solution:
If you're experiencing this issue, it's important to understand that there are two safety limits in place when using the Pay-as-you-go plan. These limits are set at $100 and $4,000 to prevent accidental overspending and protect against fraud. Once you reach the first limit of $100, you will be prompted to make a payment before you can continue translating. The amount you pay will then be deducted from your monthly invoice. To check for any open amounts and make a payment, please visit your WPML account.

If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket.

Problem:
The client is experiencing an issue where some elements in the WordPress admin area are displayed in Serbian instead of English, despite the user's language being set to English.
Solution:
1) We recommend checking if the issue persists in a minimal environment. Please follow these steps:
- Deactivate all plugins except for WPML CMS and String Translation.
- Switch to a default WordPress theme, such as Twenty Twenty-One.
- If the issue resolves, reactivate the plugins one by one to identify the one causing the issue.
Please ensure to back up your database before performing these tests.
2) After the above test, the problem was caused by the "WP Data Access Premium" plugin.

If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.