Problem: The client configured WPML on WordPress for English (en) and Spanish (es) languages. However, when attempting to send a translation job to Smartling, it appeared as successfully sent on WordPress, but an error message indicated an issue with sending the jobs. The error message stated that the service does not support translation from English. Solution: We escalated the issue to our 2nd Tier Support who discovered that the problem was due to incorrect language mappings. After updating the mappings to the correct settings, the issue was resolved. We recommend checking your language settings and ensuring they are correctly mapped.
Please note that this solution might be outdated or not applicable to your specific case. If this solution does not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML Support Forum for further assistance.
Problem: You are unable to find the option to use DeepL as a translation service for the Spanish (Mexico) language variant. Solution: We recommend verifying the list of supported languages by DeepL and other translation engines here. For Mexican Spanish, you should use WPML’s Professional Translation Cloud (PTC), which is the default engine for WPML Automatic Translation and supports dialect-specific language variants, including Spanish (Mexico). Ensure that Automatic Translation is enabled and that WPML is set to use the PTC engine. If you need to translate content, you can either use the Advanced Translation Editor by clicking the plus icon or send the page for automatic translation via WPML → Translation Dashboard. Select the page, choose the target language, and send it for automatic translation.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
Problem: How to cancel a translation request sent to a translation agency when using Trados, where projects can only be deleted or completed, not canceled. Solution: If you need to cancel a translation request in Trados, you can either delete or complete the project in Trados. After handling it in Trados, follow these steps in WPML: 1. Go to WPML > Support > Troubleshooting and click on the option under "Reset professional translation state". 2. Identify the pages that are stuck. 3. Navigate to WPML → Translation Dashboard. 4. Resend the pages, and select "Translate myself". 5. Go to WPML → Translations Queue and complete the translations.
If this solution does not apply to your situation, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket at WPML support forum.
