WCML

Problem:
If you're experiencing issues with adding linked or cross-sell products on your product page while using the WPML String plugin, where typing the product name shows 'product not found', and deactivating the plugin resolves the issue.
Solution:
We recommend checking for any SSL misconfiguration on your site. This issue can prevent pages from fully loading, affecting the functionality of the WPML String plugin. Ensure that all resources, such as fonts and images, load over HTTPS instead of HTTP. You can verify this by inspecting your browser’s JavaScript console for any 'Mixed Content' warnings. If you find such warnings, resolving these SSL issues might fix the problem with adding products.

If this solution does not apply because it is outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.

Problem:
You are using WPML with WooCommerce Multilingual and multicurrency, and you encounter an issue where changing an attribute like 'color' in the English version of a product does not update it in the German version, despite the products being linked as translations.
Solution:
To resolve this issue, ensure that the attribute values are properly translated into the target language. For example, if the attribute 'compatible with' shows correctly in English but not in German, you need to translate the missing attribute value into German. You can do this by accessing the translation management section of WPML for the specific attribute. Here is how you can do it:
1. Go to the WPML translation management dashboard.
2. Find the attribute that needs updating (e.g., 'compatible with').
3. Translate the missing values into German.
4. Save the changes and check if the updated values appear on the German version of the product.

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.

Problem:
The client is experiencing issues with variation thumbnails not displaying correctly on the Croatian (HR) version of their WordPress site, despite working fine on the original Slovenian (SI) version. The client is using the Product Gallery Slider for WooCommerce plugin and has been manually adding each variation for the Croatian language.
Solution:
We recommend the following steps to ensure that variation images are correctly copied to the translated versions of the products:
1. Navigate to WPML > Settings and locate the Custom Field Translation section.
2. Click on the Show system fields link.
3. Search for the

wavi_value

field in the Custom Field Translation section.
4. If found, set the translation preference for this field to 'Copy'.
5. Save the changes and clear the cache on both your site and browser.
6. Make a minor edit to the product title of a default product and save the changes.
7. Update the translation and check if the issue is resolved.

If this solution does not resolve the issue or seems irrelevant due to updates or different circumstances, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

Problem:
Sie verwenden WooCommerce mit Germanized Pro und haben eine Rechnungsvorlage auf Deutsch erstellt, die als PDF an Kunden gesendet wird. Wenn Kunden die Webseite auf Englisch besuchen und dort bestellen, erhalten sie dennoch das Rechnungs-PDF auf Deutsch.
Solution:
Wenn Sie möchten, dass englischsprachige Kunden eine Rechnung auf Englisch erhalten, sollten Sie die Vorlage duplizieren und die Inhalte manuell für die Sekundärsprachen anpassen. Dazu ist es notwendig, den WPML-Editor für die Vorlage zu deaktivieren. Eine Anleitung dazu finden Sie hier: Anleitung zur Deaktivierung.

Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum: WPML Support-Forum.