Problem: If you're experiencing issues with gallery images not updating in translated versions of products when performing bulk status changes from draft to publish, despite having the 'gallery_sync' custom field set to 'translate'. Solution: We recommend changing the setting of the 'gallery_sync' custom field to 'copy' instead of 'translate'. This should ensure that any new attachments are automatically copied rather than needing translation. If this does not resolve the issue, you might need to resynchronize media files. You can do this by navigating to WPML > Support > Troubleshooting, selecting Media, and clicking on 'synchronize taxonomies'. Additionally, you can use the Media Sync option under WPML > Settings to copy all your media to the other language at once. This process might take some time if you have thousands of media files. Furthermore, ensure that the '_product_image_gallery' custom field is also set to 'copy' in the WPML settings. After making these changes, re-save the translation.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client is unable to display product attributes in the second language on product pages using WPML. The attributes appear correctly in the original language but not in the translation. Solution: If you're experiencing this issue, we recommend the following steps: 1. Navigate to your WordPress dashboard, go to WooCommerce > WooCommerce Multilingual and Multicurrency > Attributes tab. 2. Ensure that the attribute you are trying to translate is correctly set up for translation. 3. Proceed to the Status tab, scroll down, and click on the troubleshooting link. 4. In the troubleshooting section, select all checkboxes, then deselect all except for 'Sync products variations'. Click the start button and wait for the process to complete. This should resolve the issue with displaying translated product attributes. If the problem persists, please ensure your site is backed up and provide us with access to your WordPress dashboard by setting your next reply as private and including the URL/User/Pass.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, do not hesitate to open a new support ticket at WPML support forum.
Problem: If you're experiencing an issue where clicking 'View' on an order in the 'My Account' page redirects to the wrong page when WPML is active, and deactivating WPML resolves the issue, you might be facing a compatibility problem between WPML and the CheckoutWC plugin. Solution: 1. We recommend setting up a test environment to isolate the issue. You can use a sandbox site provided by us to install and set up the CheckoutWC plugin and verify if the problem persists. 2. Check if the 'order-received' endpoint is correctly translated in Woocommerce -> Woocommerce Multilingual & Multicurrency -> Store URLs tab. 3. Follow these steps: - Create a full site backup or set up a staging site. - Update any outdated plugins and themes. - Flush any cache memory. - Deactivate all plugins, including WPML ones, and activate a default WordPress theme like Twenty Twenty. - Re-save the permalinks. - Reactivate the WPML plugins, Woocommerce, Woocommerce Multilingual & Multicurrency, and CheckoutWC plugin. - If the issue disappears, reactivate your theme and other plugins one by one to identify the culprit.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: In a WooCommerce store with three languages, all products are visible in the backend for all languages, but on the French frontend page, only one product is displayed instead of five. Solution: We recommend enabling the WPML editor for translating your products. First, update your product in the default language. Then, use the WPML editor to re-translate the product into French. This should ensure that all products display correctly on the French frontend. If you still need to use a manual editor after these steps, you can switch the language from the top bar or disable the WPML editor and switch to the WordPress editor. However, we strongly advise using the WPML editor for translations.
If this solution does not resolve your issue or seems outdated, please check for related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we encourage you to open a new support ticket at WPML support forum for further assistance.
Problem: The client reported that URLs for translated products were not correctly reflecting the translated product names, instead showing a generic URL format. Additionally, there was confusion about why products ended up in drafts after being updated and requested for translation. Solution: We advised the client to ensure that the second language products are published and not left in draft status, as draft products are only visible to admins and will display generic URLs. If using the 'Translate Everything' mode, it's possible that new translations are automatically set as drafts needing review. The client should check the WPML settings to adjust this or manually confirm the review of each translation. Furthermore, if the original product was a draft when translated, the second language product would also need to be manually changed to 'published' status after updating the original product.
If this solution does not resolve the issue or seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: El cliente no puede visualizar todos los pedidos en su sitio web cuando diferentes idiomas están activos debido a que el plugin WPML filtra los pedidos por idioma. Solution: 1. Asegúrese de que todos los plugins de WPML estén actualizados a la última versión disponible. 2. Vaya a WPML -> Configuración -> Traducción de tipos de entrada, y si 'shop_order' está configurado para traducirse, cambie la configuración para que no sea traducible. 3. Guarde los cambios y verifique si ahora puede ver todos los pedidos, independientemente del idioma seleccionado.
Si esta solución no resuelve su problema o si la información parece desactualizada, le recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y confirmar que tiene instaladas las últimas versiones de temas y plugins. Para asistencia adicional, visite nuestro foro de soporte.
Problem: If you're experiencing a 404 error on translated product category pages using WPML, it might be due to issues with your permalink settings or slug translations. Solution: 1) Verify that there are translated products within the category in question. 2) Use distinct slugs for different languages; avoid using the same slug, such as "magazine", in both languages. 3) If the problem persists, consider setting up a staging site to isolate the issue. On this site, use the default WordPress theme and enable only the WPML plugins and WooCommerce, while disabling all other plugins. 4) Ensure that all your themes and plugins, especially WPML and WooCommerce, are updated to their latest versions.
If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
