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Dieses Thema ist gelöst. Hier finden Sie eine Beschreibung des Problems und der Lösung.

Problem:
The client is unable to see the word 'Deutschland' in the glossary despite it being highlighted, and receives a message that the word already exists. Additionally, changes made to the footer via the page builder are not reflected in the translations.
Solution:
We recommend checking the template usage in Divi. Specifically, the footer template that should be used is named 'footer neu'. You can locate this template under WPML > Translation Management > Divi Layouts. Ensure to adjust your filters to avoid accidentally hiding this element. Once found, you can edit the footer and update the translations accordingly.

If this solution does not resolve your issues or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.

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Schlagwörter: 

Dieses Thema enthält 7 Antworten, hat 0 Stimmen.

Zuletzt aktualisiert von Lucas Vidal de Andrade Vor 6 Monaten, 1 Woche.

Assistiert von: Lucas Vidal de Andrade.

Autor Beiträge
Juni 25, 2025 um 6:30 p.m. #17170659

cinnamoodG

Hello

It's strange because I no longer see the word in the glossary. ‘D’ is highlighted, but you can't see an entry there. When I try to enter ‘Deutschland’, I get the message that the word already exists.

I have made changes to the page, but nothing has changed.

I also have another question: I have made changes to the footer via the page builder, but it is not being transferred to the translations.

Thank you and best regards

Juni 26, 2025 um 10:25 p.m. #17175342

Lucas Vidal de Andrade
WPML-Unterstützer seit 11/2023

Sprachen: Englisch (English )

Zeitzone: Europe/Vienna (GMT+01:00)

Thank you. I've escalated your ticker to 2nd tier and will get back to you as soon as I have feedback from them. That usually takes a few days. Thank you.

Juli 4, 2025 um 5:29 p.m. #17202817

Lucas Vidal de Andrade
WPML-Unterstützer seit 11/2023

Sprachen: Englisch (English )

Zeitzone: Europe/Vienna (GMT+01:00)

Hello there,

Can you please share website access again? I'm getting the error below.

"Fehler: Der Benutzername admin_mike ist auf dieser Website nicht registriert. Falls du dir über deinen Benutzernamen unsicher bist, versuche es stattdessen mit deiner E-Mail-Adresse."

Private fields are enabled. We have a solution that needs testing.

Juli 8, 2025 um 5:10 p.m. #17215551

Lucas Vidal de Andrade
WPML-Unterstützer seit 11/2023

Sprachen: Englisch (English )

Zeitzone: Europe/Vienna (GMT+01:00)

Hey there,

Thank you for sharing access. We found a solution. It seems that the template name is not being properly used in Divi. The footer template that corresponds to the one on the front end is called 'footer neu'. You can find it in WPML > Translation Management > Divi Layouts. Don't forget to check your filters, so you don't accidentally hide this element.

You can then edit the footer and update the translations as you wish.

_bersetzungsmanagement _ Cinnamood - Next Level Cinnamon Rolls _ WordPress.jpeg
Juli 8, 2025 um 5:27 p.m. #17215598

cinnamoodG

Hello, I am sorry but I can't see it there. See attached image.

Bildschirmfoto 2025-07-08 um 19.27.17.png
Juli 8, 2025 um 7:08 p.m. #17215950

Lucas Vidal de Andrade
WPML-Unterstützer seit 11/2023

Sprachen: Englisch (English )

Zeitzone: Europe/Vienna (GMT+01:00)

Hey there. Check "Divi Layouts". Make sure you're not filtering the element out.

Juli 8, 2025 um 7:24 p.m. #17215967

cinnamoodG

Hey, no filter. Divi layouts no footer. Can you login and double check?

Juli 9, 2025 um 2:03 p.m. #17219542

Lucas Vidal de Andrade
WPML-Unterstützer seit 11/2023

Sprachen: Englisch (English )

Zeitzone: Europe/Vienna (GMT+01:00)

Klar.

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