[Aufgelöst] Tourmaster – Certain strings are not captured

Hello Remy,
I hope you're doing well.

Our compatibility team conducted extensive tests, and based on their findings, I'd like to provide an update on this matter.

All elements added using the Goodlayer Page Builder are saved in the "gdlr-core-page-builder" custom field. Therefore, when you modify a subfield in the default language and then update the translation, the change doesn't reflect in the other language as it is still stored in the database for the translation. To synchronize the value in the translated version, we need to either delete or modify the value directly in the Database, which can be somewhat tedious.

Given that content removed from the default language still shows up in the translated version, instead of leaving the corresponding field blank in the default language, you can insert the HTML code

 

into the field. After updating the changes and their translation, this HTML code, which represents a non-breaking space, will be copied into the translated version, effectively showing a space. As a result, the content you removed from the default language will no longer appear in the translation.

For now, instead of leaving the caption field blank in the default language, please add the HTML code mentioned above, save the changes, and update the translation. I hope it will help.

Feel free to let me know if you need further assistance in this matter. I will be happy to help.

Best regards,
Prosenjit

Hello Remy,

I've noticed the gap and fully understand the situation. The information entered in the caption field differs from that in other fields, and it's important to note that the caption field functions as a subfield within the "gdlr-core-page-builder" field. There's a particular logic in place for subfields, which results in the deletion of data not being properly synchronized in the translations.

To address the issue of deleted data not syncing with translations, the following workarounds are available:

- Instead of leaving the field empty, use the " ;" HTML entity to ensure the field is not considered empty.
- Remove the entire icon list and recreate it, this time removing the captions.
- Directly delete the relevant entry from the database to remove the data entirely.

Our team is already aware of the synchronization issue with the subfields and hopefully, we will be able to figure out a proper solution for this issue. Till then, please use any of the workarounds I mentioned above. I hope you can understand.

Please feel free to let me know if there is anything else if you need help with. I will be happy to assist.

Best regards,
Prosenjit

Hi Remy,

Yes, workaround 1 is the same solution I previously suggested(In this response: https://wpml.org/de/forums/topic/tourmaster-certain-strings-are-not-captured-3/page/2/#post-15304805). The "nbsp" marker is being rendered as HTML code, which is why it's not visible.

Please let me know if you need further assistance in this matter. I will be happy to help.

Best regards,
Prosenjit

Hello Remy,

Now that we've identified a solution to resolve the issue, please feel free to delete the page or any other related items that were created for/by us.

If there is anything else you need help with, feel free to reach us. We will be happy to help.

Best regards,
Prosenjit