andyZ-4

Problem:
The client was experiencing an issue where links in the content of an ACF field for French categories were reverting to English during the localization process, despite other content remaining in French. The ACF fields in both the blog post and the category had the same name, causing a mix-up during translation.
Solution:
We recommended renaming the ACF field in the category to a unique name to avoid conflicts during the translation process. The client implemented this change by renaming the category field to 'cat_next_steps_cta', which resolved the issue. We also advised using unique field names globally in the future to prevent similar problems.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.

Problem:
The client was experiencing 502 errors on their website, and the hosting company identified PHP fatal errors related to the WPML Media Translation plugin, specifically when handling thumbnail sizes.
Solution:
We asked the client if they could replicate the errors and suggested regenerating the thumbnails as a potential solution. We recommended using the Regenerate Thumbnails plugin. We also emphasized the importance of backing up the database before making any changes.

Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.