Problem: The client is experiencing issues with WPML that prevent posting new blog articles or editing existing content. The WPML Translation Manager is not working properly, not saving entries, losing input, messing up links, and showing multiple inconsistencies. The translation editor does not display all the original language content, and saved content is disappearing.
Solution: We recommend switching to the previous version of the Advanced Translation Editor (ATE Gen2). Here are the steps to do this: - Open a page or post for translation in ATE. - Click the gear/settings icon in the top right corner of the editor. - From the settings popup, select "Use the previous version of Advanced Translation Editor". - Fill in the feedback box with any text and submit. This will reload the editor with the previous interface and should display the incomplete content that wasn't visible in the new interface, allowing you to complete the translation.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where icons for files are removed from translations, Solution: We recommend you try the following steps: 1. Copy the file icon from the default language. 2. Open the page in the WPML Translation Editor. 3. Add the icon in the translation and format it similarly. You can follow this video for guidance: https://tinyurl.com/2a6aj49q 4. Save the translation.
Please try these steps and see if it resolves your issue. If this solution does not apply because it might be outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with the ampersand (&) symbol being removed from URLs in the Advanced Translation Editor, this is due to a known issue affecting the new layout. Solution: We recommend opening the Advanced Translation Editor, clicking the settings in the top right corner, and switching the UI to use the old legacy layout. This should resolve the problem temporarily until a permanent fix is deployed.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
