Problem: You are trying to use the '+' icon to access string translation in WPML, but instead, a new site appears unexpectedly. Solution: The issue arises because your current WPML subscription, the Multilingual Blog, does not support String Translation. This behavior is expected with your current subscription level. To translate posts, pages, and other content types, your current membership suffices. However, if you need to translate strings from themes or content built with specific page builders, you will need to upgrade to the Multilingual CMS tier. You can compare the features of different WPML subscriptions and find more information on upgrading here. Additionally, you can review the limitations and capabilities of the Multilingual Blog subscription here.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: If you're trying to install and activate the WPML Multilingual CMS plugin and encounter a failure with the error code (sitepress-multilingual-cms/dist/css/settings/styles.css), it might be due to specific server permissions. Solution: We recommend following these steps to resolve the issue: 1. Ensure you create a full backup of your website. 2. Manually download the latest version of WPML from here. 3. Navigate to Plugins > Add New > Upload Plugin, then upload and install the zip file you downloaded, and activate the latest version of WPML.
If this solution does not apply to your case because it might be outdated, or if you continue experiencing issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance here.
Problem: The client is unable to activate the OTGS installer after reinstalling everything, including the WPML Multilingual CMS plugin. The issue seems related to permissions within the wp-admin dashboard. Solution: 1. We identified that the problem might be due to a permission issue on the server. We recommend contacting your server administrator to ensure that the necessary permissions are set correctly for installing and activating plugins. 2. After resolving the permission issues with your server administrator, please try to access the WPML -> setup menu from the left menu in your WordPress dashboard. The initial WPML install wizard should be available, allowing you to proceed with the setup.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
