floorV-3

Problem:
The client was unable to withdraw credits to their WPML.org account and requested assistance to transfer the credits back.
Solution:
We transferred a total of 57680 credits back to the client's WPML.org account. The client can now view their credits at https://wpml.org/account/. Additionally, we provided guidance on how to assign automatic translation credits to new sites, which can be followed here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.