Problem: The client is experiencing issues with translating images on their page, specifically partner logos from French to English, and translating URLs and HTML anchors. Additionally, there is a broken image in the 'Our Mission' section. Solution: For translating the site logo set in the Kadence theme options page, we recommend using WPML's String Translation instead of Media Translation. Here are the steps: 1. Open the original image in your media library and check the image ID in the URL. 2. Copy this number and go to WPML > String Translation > Translate texts in admin screens. 3. Search for the item number in the search bar and find the associated 'Site_logo' field, then add it to String Translation. 4. You will need the English logo's ID to complete the translation. For the partner logos in the Kadence Advanced Gallery, there is a known issue with captions and metadata not translating, which might affect the media translation. We have opened a separate ticket to address this issue specifically. For the HTML anchors, we need more information on where these links are modified on the original page to provide a specific solution.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
