Problem: The client is experiencing an issue where the Advanced Translation Editor (ATE) does not load in any browser, including Mozilla Firefox and Chrome, on two different sites. Solution: We recommend clearing the cache on both the server and the browser to resolve the issue.
Please note that the solution provided might be outdated or not applicable to your case. If the issue continues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, do not hesitate to open a new support ticket in the WPML support forum.
Problem: The client is experiencing an issue where the Advanced Translation Editor (ATE) jumps to the end of the page after saving a block of text during translation. This issue occurs randomly and not for all text blocks. Refreshing the page seems to prevent the issue from reoccurring for that specific page. Solution: 1. We first suggested that the issue might be temporary and asked the client to attempt to replicate it, providing clear steps if possible. 2. We noticed that the REST API appeared to be disabled on the client's site, which is essential for some of WPML's functionality. We recommended checking the REST API dependencies here: https://wpml.org/documentation/support/rest-api-dependencies/ 3. Upon further investigation, we confirmed that the REST API was working on the client's site. 4. We asked the client if the issue persists with the latest WPML version (at the time, 4.6.10) and advised checking for the latest versions in the "My Account -> Downloads" section. We also provided a link to update instructions: http://wpml.org/faq/install-wpml/ and reminded the client to back up their database before updating.
If the solution provided here is not relevant to your case, either because it's outdated or it doesn't apply to your situation, we highly recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket with us.
Problem: The client reported that a string at the bottom of BetterDocs pages was not showing the translation, despite the translation being in place and having worked previously.
Solution: We recommended that the client should first update the WPML plugin and add-ons to the latest version to ensure they have all the latest bug fixes and improvements. We provided instructions for updating and emphasized the importance of backing up the database before proceeding.
If the issue persisted after updating, we suggested the following steps: 1. Go to WPML → String Translation. 2. Enable the option "Look for strings while pages are rendered". 3. Navigate to the page where untranslated strings are displayed. 4. Return to WPML → String Translation and check if the string has been registered. 5. If found, translate the string.
We also provided a link to the documentation for finding and translating strings that do not appear on the String Translation page:
I would like to know if there is an option for translators to add notes for other translators on the ATE directly. This feature would be very useful to improve communication.
Our developers considered it and decided not to implement this feature.:
