Problem: The client was experiencing issues with untranslated menu items in a website using ElementsKit Lite Mega Menu. The main navigation items such as 'Votre Besoin', 'Votre Activité', 'Prix', 'Ressources', and call-to-action buttons like 'Essayez gratuitement ->' and 'Prendre Rendez-Vous ->' were not translated into English.
Solution: We advised the client to translate the top-level custom links menu items by following the guide on translating menus: https://wpml.org/documentation/getting-started-guide/translating-menus/#custom-links. For the call-to-action buttons 'Essayez gratuitement ->' and 'Prendre Rendez-Vous ->', they can be translated via WPML -> Strings Translation. We also noted that the ElementsKit plugin is compatible with WPML, but its mega menu feature might not be fully tested for translation capabilities. We escalated this issue to our compatibility team for further investigation.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client was experiencing issues with WPML where page content and menu items were not translating correctly despite proper configuration settings. The main problems included untranslated content in Elementor widgets and HTML tables.
Solution: We addressed the translation issues by updating the WPML custom XML configuration to include missing fields for Elementor widgets. Here are the steps we recommended: 1. Add the necessary fields to the WPML custom XML configuration. 2. Edit the original page and make a minor change to trigger the update. 3. Use the Advanced Translation Editor to update the translation. 4. For HTML tables, separate the CSS and HTML, add the CSS to the site's custom CSS section, and use only the HTML in the Text Editor widget. 5. Translate the page using the Advanced Translation Editor and ensure all translations are complete.
We also escalated the issue of translating HTML tables to our second-tier support for further investigation. If the provided solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
