Problem: The client reported issues with WPML where translated content that was previously visible and published is now missing. They also noted discrepancies in the translation progress bar and issues with translated pages not having valid URLs or being included in the menu. Solution: 1. For missing content, we could not replicate the issue on the provided site. We requested specific examples to investigate further. 2. If the translation progress bar shows 100% but content appears incomplete, it might be due to automatic translations. To address this, disable automatic translations by selecting "Übersetzung rückgängig machen" in the translation editor and deactivate the automatic translation for the user. This will require manual approval of each segment. 3. For pages without valid URLs, ensure that the translated pages are published, as interim URLs are expected for unpublished content. 4. To include translated pages in menus, use WPML > WP Menus Sync to synchronize and create menus for each language after publishing the pages.
If these steps do not resolve your issues or the solution seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client was experiencing an issue where the translated pages for their team and advisory board were not visible in English and French on their website, despite being translated and published. The pages were only visible in German, and the English page was accessible only when logged in, showing a 404 error when not logged in.
Solution: We advised the client to check if the translated page status was set to Draft instead of Published. To resolve the issue, we recommended the following steps: 1. Navigate to WPML >> Translations page and review/approve the translation. 2. Change the translated page status to Published. 3. If the client wants to publish the translated pages immediately, they should: - Go to WPML >> Settings > Automatic Translation section and select either the "Publish right away without reviewing" or "Publish right away but mark as not reviewed so I can take a look later" option. - Go to WPML >> Settings > Translated documents options section and choose the "Publish the translated post when original is also published (default)" option. We also provided a link to the documentation for more details: https://wpml.org/documentation/automatic-translation/how-to-review-automatic-translations-on-your-site/
If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
