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Problem:
The client inquired about the management and benefits of automatic translation credits when transferring a WPML account to their client, including whether the end-user would receive free credits and if there would be a referral commission for credit purchases.
Solution:
We clarified that end users with transferred accounts have full access to WPML's automatic translation features, which include purchasing and assigning credits, and opting for pay-as-you-go for site content translation. However, unlike other WPML accounts, transferred end-user accounts do not receive free automatic translation credits upon renewal and are not eligible for commissions from credit purchases. They do receive a €20 credit on yearly account renewals. For more details, you can visit the following links:

• https://wpml.org/purchase/paying-wpml-renewal-for-my-site/
• https://wpml.org/purchase/transferring-account-renewals-to-your-clients/

If this solution does not fully address your issue, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.