Problem: The client's main menu URLs are automatically changing to include translations, despite settings intended to only append 'FR' or 'ES' to the URLs while keeping the base URL name in English. Solution: We recommend manually setting the URL slugs to ensure they remain in English. Here's how you can do it: 1. Navigate to WPML → Settings and scroll down to Translated documents options. 2. Under Page URL, select the Translate option and then save your settings. 3. You will need to re-send the jobs for translation after making these changes. For more detailed instructions, please visit our documentation on translating page slugs: Translating Page Slugs.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with automatic translations being stuck and missing translated pages on their multilingual website. The translated pages are not showing for specific URLs, and the URL strings are missing in the string translation. Solution: We found that the issue with the translated pages not appearing was due to a conflict with the parent page slug in both French and Spanish versions. To resolve this, you should: 1. Navigate to Pages > All Pages in the Dashboard. 2. Use the language switcher at the top bar of the admin panel to switch to French or Spanish. 3. Find the parent page and click on 'Quick Edit' below the page name. 4. Modify the slug by adding a letter or character to make it unique, then check if the child pages appear correctly. Regarding the automatic translations, the issue seems to have been resolved as no stuck jobs were found.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
