Paul

Problem:
The client's site is no longer on WordPress or multilingual, and they no longer require the WPML license which has just renewed.
Solution:
If you're experiencing this issue, we recommend requesting a refund by visiting the following link: https://wpml.org/purchase/refunds/. Please note that you have up to 30 days after the purchase to request a refund.

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.