Rafael Viana

Problem:
The client was unable to translate the 'eael_fg_control' field in the Filterable Gallery addon from Essential Addons using WPML. The XML code added for translation did not work, and the field was not listed under WPML > Settings > Custom fields translations.

Solution:
We confirmed that the XML provided by Essential Addons was complete and included all necessary fields, so no additional custom XML was required. The issue was unique to the client's site configuration. We suggested removing all custom XML code added by the client and verified that the fields were registered correctly in the plugin's XML configuration file. If the issue persisted, we recommended switching from the Classic Translation Editor (CTE) to the Advanced Translation Editor (ATE) for better handling of the content. Additionally, we provided a custom XML code to ensure all relevant fields were included and suggested a template refresh to update the fields in the translation editor.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page, verify the version of the permanent fix, and ensure you have installed the latest versions of themes and plugins. If further assistance is needed, we highly recommend opening a new support ticket here.