Problem: The client is experiencing issues translating a template into five different languages. In some languages, the template appears in advanced mode, while in others, it remains in a simpler, previously used mode. Additionally, links that were translated in the simple mode are not translated in the advanced mode, and previous link translations are forgotten. Media images are also not translating, including previous translations. Solution: If you're experiencing similar issues with translating content in different modes, we recommend switching to the Advanced Translation Editor (ATE). It's important to note that any content previously translated using the Classic Translation Editor (CTE) will not automatically appear in the ATE. However, these translations should still be visible on the front-end of your site. You can manually open the translated pages on the front end and copy the content, including links, if necessary. This means that the content will need to be retranslated using the Advanced Translation Editor.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client was unable to translate the 'eael_fg_control' field in the Filterable Gallery addon from Essential Addons using WPML. The XML code added for translation did not work, and the field was not listed under WPML > Settings > Custom fields translations.
Solution: We confirmed that the XML provided by Essential Addons was complete and included all necessary fields, so no additional custom XML was required. The issue was unique to the client's site configuration. We suggested removing all custom XML code added by the client and verified that the fields were registered correctly in the plugin's XML configuration file. If the issue persisted, we recommended switching from the Classic Translation Editor (CTE) to the Advanced Translation Editor (ATE) for better handling of the content. Additionally, we provided a custom XML code to ensure all relevant fields were included and suggested a template refresh to update the fields in the translation editor.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page, verify the version of the permanent fix, and ensure you have installed the latest versions of themes and plugins. If further assistance is needed, we highly recommend opening a new support ticket here.
Problem: You are trying to translate the field link for each item on the Filterable Gallery addon from Essential Addons but the XML code you used did not work. Solution: We recommend using the following XML code to make the link available for translations:
If you are using the Advanced Translation Editor, you will need to search for the URLs in the editor.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
