Problem: The client is trying to transfer translation credits to a staging site using the WPML plugin and encountered a message instructing them to report the issue. Additionally, there is confusion about updating the WPML plugin to the latest version as indicated on the WPML website, despite the WordPress console showing current versions. Solution: We recommend following the steps outlined in our documentation to connect your staging site for sharing translation credits. You can find the detailed instructions here: Automatic Translation Subscription for Multiple Sites. Regarding the plugin update issue, it's possible there was a delay in the update notifications appearing in your WordPress console. If the problem persists, please ensure that your server's time settings are correct and that there are no caching issues that might be blocking the update notifications.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client needs the ES menu links to point to the corresponding WPML-translated ES pages, but they are pointing to the EN pages instead. This issue is occurring in the ES Footer menu, and changes in the ES theme Appearance > Editor affect the EN pattern as well. The client wants to fix this issue and learn how to prevent it in the future. Solution: 1. Delete the existing header and footer navigation menus and templates. 2. Create new navigation menus and templates in the primary language. 3. Use WPML Translation Management to create second language instances of these menus and templates. 4. Switch to the second language in the WP Admin console. 5. Open the second language instances of each element via Appearance > Editor > Template etc. 6. Remove each page link from the second language navigation menu, and replace it with a link to the corresponding page in the second language. This process ensures that both the primary and second language navigation menus have the correct labels and page links. Additionally, ensure you have translated your Menu template from WPML > Translation Management.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: You are trying to ensure that the secondary language navigation menu (ES) links to the corresponding secondary language pages (ES), but all links redirect to the primary language pages (EN). This issue started occurring after the last WPML upgrade and re-registering the site. Solution: To resolve the navigation menu linking issue, you can use one of two approaches to edit the templates and navigation menus: 1) Using the WPML editor:
Go to WPML -> Translation Management
Select the template
Select "Assign To Translator"
Send to translation
Go to Translation basket
Send it to translation to the first available translator
Go to WPML -> Translations
Click the translate/edit button
Change the translation in the editor and save it
2) Using the WordPress editor:
Go to WPML -> Translation Management
Filter by template and the secondary language
Hover on the translated template name
Click Edit
Change the translation in the WordPress editor and update it
Please use one of these approaches to correct the footer's links.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
