Problem: The client is facing an issue where a checkbox is not appearing at checkout in Greek on their WooCommerce site, although it appears in English. Solution: We have identified that the issue is not caused by WPML. The problem arises because WooCommerce blocks rely on JavaScript translation files (.json files), which are not fully supported by WPML String Translation. Consequently, the site loads the native WooCommerce translations. In this case, the Greek translation for that string is incomplete. To address this, you can contribute to completing the translation at WordPress translation project.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client was experiencing an issue where the logo was not appearing in the navigation menu on their bilingual WordPress site using WPML. In the main language (English), the logo appeared everywhere except the navigation menu. In the secondary language (Greek), the logo did not appear at all. The issue was not present when WPML was deactivated. Solution: We identified that the issue was related to CSS settings. To resolve it, we added the following CSS code in Appearance -> Editor -> Styles -> Additional CSS:
We advised the client to flush the cache memory and update the translation of the FrontPage_EN template. Additionally, we recommended duplicating the FrontPage_EN template to Greek and translating it to ensure the menu structure is correctly applied in both languages. For detailed steps on duplicating and translating templates, please refer to the WPML documentation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with media items not appearing in the WordPress media library when using WPML Multilingual CMS version 4.8.1 and WPML String Translation 3.4.0, it might be due to incorrect usage of the language switcher in the top-bar. This can lead to media items being hidden or not displayed as expected. Solution: We recommend using the WPML Translation Editor to manage your media items and translations. Avoid switching languages directly from the top-bar as it can disrupt the proper display and management of media items. Instead, use the language switcher in the Media Library menu to view media entries in different languages. For editing pages in multiple languages, create the page in one language and use the '+' symbol in the WPML Translation Editor to add translations for other languages. This ensures all media and content are correctly linked and displayed. For a detailed guide on using the WPML Translation Editor, please visit https://wpml.org/documentation/getting-started-guide/#translating-content.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
