Problem: The client is attempting to translate a button located on the /my-account page but has not found relevant documentation or examples to assist with this. Solution: We recommend the client to provide more details about the specific button they are trying to translate. This can include a screenshot, which can be uploaded using the "upload an image" feature below the comment area on the support ticket page. By providing a visual representation of the issue, we can offer more targeted assistance.
If the solution provided here is not applicable due to it being outdated or not matching the client's specific case, we suggest opening a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed.
If further assistance is needed, please do not hesitate to contact us on the WPML support forum.
Problem: The client migrated their website from tretjioder.si to Thirdstage.eu and encountered an issue where the WPML dashboard showed 30,000 credits, but the webpage displayed 0 credits. Solution: 1. We identified that the client had multiple automatic translation accounts, which led to credits being stuck due to the migration. 2. We moved the credits back to the client's WPML.org account. 3. We instructed the client to: - Visit https://wpml.org/account/sites and remove the existing key for the current site. - Generate a new key and copy it. - Go to the site's backend > Plugins > Add new > Commercial > UN-register WPML from the old key > Re-register WPML with the new key. 4. After re-registering, the client should assign the credits back to their site by following the steps at https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/.
If this solution doesn't look relevant, please open a new support ticket at the WPML support forum.
