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Overview of the issue
When installing WPML and running the setup wizard the page may fail to load fully; the menus and admin toolbar are shown, but the content area where the wizard is displayed is blank.
There are no errors or warnings shown anywhere.
Workaround
This is not a WPML issue.
On some server configurations the core WordPress function got_url_rewrite may cause the request to fail silently.
You can verify that this is a server issue by disabling the WPML plugins then going to Tools > Site Health and switching the Info tab. That page uses the core got_url_rewrite function, and if the page fails to load the cause is the same and this should be reported to your host for further investigation.
**Possible additional case: setup wizard goes blank at step 7 “Plugins”**
Hi WPML team,
Just a polite heads-up: we ran into a similar blank setup wizard issue, but in our case it happened at step 7, **“Plugins”**, during the first-time WPML setup wizard. We are not looking for support, since we were able to work around it locally, but I wanted to share the details in case they help you pinpoint and fix the issue.
From what we could see, the wizard crashes when fetching/rendering the recommended plugins list.
[code removed]
Hope this helps your team investigate. Again, we are not blocked anymore; just sharing the technical details in case this helps anyone.
Hi Patricia,
Thanks for reporting this in detail. I’ve removed the code from the comment, but I’ve forwarded the full details to our devs so they can review it further.