Problem: You are using the MotoPress reviews add-on with WPML, and reviews posted in Dutch are visible, but not in English on your multilingual site. Solution: First, ensure that the reviews are set as 'Translatable' in WPML settings. Navigate to WPML -> Settings and check under the post types section if Reviews is translatable. If not, change this setting.
If the issue persists, it might be due to the lack of official compatibility between the MotoPress reviews add-on and WPML. We recommend setting up a test environment to replicate the issue. You can use a minimal installation of WordPress, WPML, and necessary add-ons to test. If you're unable to resolve the issue, consider hiring a developer for a custom solution.
Alternatively, use specific shortcodes for each language page to display the correct reviews. For Dutch, use:
If this solution does not apply to your case, or if it's outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
The client needs to add sub-languages in the WPML language switcher and display the slug as desired, such as
https://w****apps.com/en/can/
when clicking on Canada.
Solution:
We explained that WPML does not support sub-languages like */en/europe/* or */en/can/* as they are considered pages within English, not new languages.
We offered two solutions:
Option 1: Keep them as Pages/Categories Create them as pages or categories within the English site and translate them accordingly.
Option 2: Use Language Variants For different English versions (Canada, UK, US), WPML allows the creation of custom languages, which are treated as separate languages and not nested under /en/. For example:
/en-ca/ → English (Canada)
/en-gb/ → English (UK)
/en-us/ → English (US)
To add a custom language in WPML, follow these steps after a full site backup: - Go to WPML >> Languages >> Site Languages - Click on the Edit Languages link - Add a new language (example: English (Canada), code en-ca)
For more details, please refer to the following documentation:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client was experiencing an issue where strings translated using the
__('...');
function were not translating correctly for some languages, despite working previously. The issue was observed on a live site, while a local development site with outdated plugins did not exhibit the problem. Solution: We first confirmed that the client was using the gettext method for adding code inside their theme and translating strings via WPML > String Translation. We then suggested regenerating custom MO files from the WPML > Support > Troubleshooting page. Upon further investigation, we discovered that the client's theme was missing the text domain definition in the style.css file. After adding the required text domain and rescanning the theme's strings, we removed and re-translated a specific string to ensure WPML generated a fresh translation file, resolving the issue.
If this solution does not apply to your case, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please open a new support ticket.
Problem: The client reported a bug in WPML version 4.7.6 where an error occurs when clicking the '+' button on a page with custom fields. The error message displayed is: 'Uncaught TypeError: array_keys(): Argument #1 ($array) must be of type array.' This issue was linked to the handling of XML configurations for serialized custom fields. Solution: We identified that the XML file for the custom forms was misconfigured. Specifically, the 'optinText' field was expected to directly provide a text value for translation, but it was actually stored inside an array. To resolve this, we adjusted the XML configuration to correctly map the 'optinText' field as follows:
After modifying the XML and clearing any existing translation jobs for this form, the error was resolved, and the translation process proceeded without issues. We recommend the client to apply this XML configuration change and verify the results.
If this solution does not apply to your situation, or if it seems outdated, please check the related known issues and confirm that you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.
Problem: You are encountering a PHP warning related to the WPML plugin, specifically an 'Undefined array key "REQUEST_METHOD"' error. This issue occurs in non-browser contexts such as WP-CLI commands, scheduled cron jobs, or when custom code triggers certain WPML functions outside of a normal page load. Solution: To address this issue temporarily, you can modify your custom code to set the 'REQUEST_METHOD' in the $_SERVER superglobal before WPML functions are called. Here is how you can do it:
<?php<br />$_SERVER['REQUEST_METHOD'] = 'GET';<br /><br />// ... rest of the script.
We have already reported this issue to our developers, and a fix will be included in future versions of the plugin.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are using Tutor LMS with WPML for a bilingual English and Swedish site, and you're facing issues with translating dashboard slugs like 'purchase_history', 'my-profile', 'enrolled-courses', etc. into Swedish. The page content loads correctly, but the page title displays 'Page Not Found' in Swedish, while English works fine. Additionally, after updating the Tutor LMS plugins, the sidebar menu in Swedish started working, but clicking the inner tabs redirects to a 404 page. Solution: We have identified that the issue with the page titles not displaying correctly in Swedish and the 404 errors when clicking on inner tabs are caused by your custom code. We recommend testing your site with a default theme, such as Hello Elementor, to confirm if the issue persists without the custom code. If the problem is resolved with the default theme, it indicates that the custom code is causing the translation and redirection issues. For further assistance, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and ensure you have installed the latest versions of themes and plugins.
If this solution does not apply to your case or if it becomes outdated, we highly recommend opening a new support ticket. You can do so at WPML support forum.
