Problem: The client needs to know how many WPML translation credits they have used so far this year and in the past six months to estimate future needs and decide how many more to purchase. Solution: We provided the client with the current statistics for their site. To estimate the credits needed for future translations, we advised the client to go to WPML > Translation Dashboard and mark the content that needs to be translated. This action will generate an estimate of the required credits. Additionally, we informed the client that the cost per word varies depending on the selected translation engine, and we recommended checking the detailed pricing at https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/.
If this solution does not fully address your issue, or if it seems outdated or irrelevant to your specific case, please do not hesitate to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client is considering a €99 WPML subscription and wants to know if they can receive free translation credits for having multiple websites under one account or by creating a new account. Solution: If you're considering the €99 WPML subscription and are curious about free translation credits, here's what we recommend: 1. Each new WPML account receives a one-time gift of 90,000 free credits upon signing up. This offer is only valid for new accounts and cannot be applied by adding more sites to an existing account. 2. After the initial credits, you can either purchase prepaid credits or opt for a pay-as-you-go plan, which provides 2,000 free credits each month. You can manage and assign these credits to your individual sites via the WPML account dashboard. For more detailed information, please refer to our pricing table: https://wpml.org/purchase/ and our documentation on automatic translation pricing: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please feel free to open a new support ticket at WPML support forum.
