Problem: The client reported issues with images being duplicated in the media library, specifically mentioning images named 'maxresdefault' that seemed to be auto-generated. The client was concerned that WPML might be creating these files. Solution: We clarified that WPML does not directly create image files; it only duplicates existing images in the database when translating them to other languages. The images in question were uploaded by a user and were start images from YouTube videos, likely auto-generated by the Elementor plugin, not WPML. We recommended verifying the image author in the media library and checking if Elementor or another third-party plugin might be generating these images.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. It's also advisable to check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and ensure that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client reported an issue where HTML paragraph breaks were not being recognized in the Translation Editor, causing all text to appear in one block without proper separation in translations. Solution: We recommended switching to the older version of the Advanced Translation Editor where this issue might not occur. Detailed instructions for this process can be found here: https://wpml.org/errata/html-attributes-not-available-for-translation-in-advanced-translation-editor/
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client is trying to translate strings in the Plugin RegistrationMagic and RegistrationMagic Pro, which are not WPML ready. Despite changing a string, the changes do not appear unless 'Mark string for Translation' is activated in String Translation. Solution: We recommend contacting the plugin authors and suggesting they join our Go Global program where our Compatibility developers will assist in making their product fully compatible with WPML at no cost. This issue arises because the plugin is not written in an 'internationalized' way, which is necessary for compatibility with WPML. For more details on internationalization, you can visit WordPress internationalization guidelines.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: Der Kunde verwendet das Plugin "Enable Media Replace" auf einer mehrsprachigen Seite mit WPML in 4 Sprachen. Das Plugin ersetzt Bilder in der Hauptsprache (Deutsch), aber nicht korrekt in allen Sprachen. In Kategorieübersichtsseiten, wo zugeschnittene Bilder geladen werden, sind die alten Bildnamen noch aktiv, während auf Detailseiten von Beiträgen, wo das vollständige (unbeschnittene) Bild verwendet wird, das Bild ersetzt wurde. Lösung: Das von dem Kunden genannte Plugin wurde bisher nicht für eine WPML Zertifizierung eingereicht. Aktuell ist leider kein anderes Media-Plugin gelistet, das eine "Replace" Funktion bietet und mit WPML harmoniert. Wir empfehlen, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass die neuesten Versionen von Themes und Plugins installiert sind.
Sollte die Lösung irrelevant sein, weil sie veraltet ist oder nicht auf den Fall zutrifft, empfehlen wir dem Kunden, ein neues Support-Ticket zu eröffnen. Hierzu kann der Kunde das WPML-Support-Forum besuchen.
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