Problem: The client removed the WPML plugin intending to have their site only in English, but the site continued to display in Italian. Solution: If you're experiencing this issue, we recommend following these steps: 1. Backup Your Website: Ensure you have a complete backup before making changes. 2. Reinstall WPML Temporarily: Reinstall and activate WPML to access its settings for proper cleanup. 3. Remove Secondary Languages and Their Translations: Uncheck unwanted languages in WPML → Languages, and delete associated translations. 4. Delete MO and PO Files: Use an FTP client to remove .mo and .po files from
wp-content/languages/plugins/
and
wp-content/languages/themes/
directories. 5. Perform a WPML Reset: Navigate to WPML → Support → Troubleshooting and use the reset feature to remove all WPML data from your database. 6. Set the Correct Site Language: In Settings → General, select your desired default language and save changes. 7. Manually Review and Clean Up Content: Check each page and post, updating or deleting content in the incorrect language.
This solution might be outdated or not applicable to your case. If these steps do not resolve your issue, please visit our support forum to open a new ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client has translated the product slug URL using WPML, but the product base URL does not change in the English version of the site. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WPML > String Translation. 2. Search for the default product-base slug 'prodotto' and check if it's already translated. If it is, ensure that the translated slug is not in use elsewhere, such as for the product category base or as a slug for another post type, endpoint, or taxonomy. 3. If the slug is unique and the issue persists, delete the existing string translation: - Go to WPML > String Translation. - Find and select the default product-base slug, then delete the string. 4. Next, adjust the slug settings: - Go to WPML > Settings and scroll down to the Post Type Translation section. - Under the 'Products' post type, click on Set different slugs in different languages for Products. - Set the translations for the slugs for the product post type. 5. Save the changes and verify if the product base appears correctly in the translated languages.
If these steps do not resolve your issue, the solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problema: Il cliente ha riscontrato un problema con il layout rotto nelle pagine home, contatti e azienda dopo aver installato WPML String Translation per tradurre il tagline del sito. Inoltre, alcune stringhe precedentemente tradotte sono ritornate alla lingua originale. Soluzione: 1. Abbiamo chiesto al cliente di fornire le informazioni di debug seguendo le istruzioni su questo link. 2. Abbiamo suggerito di aggiungere e poi rimuovere un segno "+" al titolo della pagina nella lingua predefinita e di aggiornare la pagina per attivare un aggiornamento della traduzione. 3. Abbiamo consigliato di modificare le pagine con Elementor nella lingua desiderata direttamente dalla barra superiore di wp-admin. Il cliente ha risolto il problema seguendo i nostri suggerimenti e risolvendo alcune impostazioni rotte nel tema Astra.
Se la soluzione fornita non è più rilevante o non si applica al tuo caso, ti invitiamo a controllare i problemi noti, verificare la versione della soluzione permanente e assicurarti di avere installato le ultime versioni di temi e plugin. Se il problema persiste, ti raccomandiamo di aprire un nuovo ticket di supporto nel forum di supporto WPML.
