sandrineL-3

Problem:
The client is experiencing an issue with a subdomain where WPML is not needed, causing the website to not load properly.
Solution:
We recommended that the client should deactivate WPML for the subdomain where it is not required. Since WPML needs at least two languages to function, and the client does not intend to translate content on this subdomain, it is best to disable WPML for that specific site within the network. We provided guidance on how to deactivate WPML on a per-site basis within a multisite network, which can be found in our documentation here:
https://wpml.org/documentation/support/multisite-support/

Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket: WPML support forum.