The client is unable to access the 'Translations queue' to review translations before publishing. The page shows a 'loading' circle and does not load the translated content. Additionally, the client encounters several error and deprecated notices related to WordPress functions.
Solution:
We recommend following these steps to resolve the issue:
1) Create a new post for testing. 2) Navigate to WPML>>Translation Management Dashboard. 3) Select the post for translation or update existing translations. 4) Send it to the Translation Basket. 5) Go to WPML>>Translation Management>>Translation Basket. 6) Assign yourself as the translator and send it for translation. 7) Visit WPML>>Translations queue and translate the post by clicking the 'Translate' button.
If the issue persists, try removing yourself from the translators list and then re-adding yourself:
1) Go to WPML>>Translation Management. 2) Click on the 'Translators' tab. 3) Remove yourself from the translators list. 4) Refresh the page. 5) Revisit WPML>>Translation Management>>Translators. 6) Add yourself back as a translator.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client wanted to know how to set WPML to save the selected language in a cookie so that it remembers the user's selected language even after the browser is closed. Solution: We explained that WPML's *Automatic redirect based on Browser language* feature only redirects users based on their browser language for the first visit and cannot force users to stay in a selected language if they choose a different language URL. This is not possible with the default features of WPML. We suggested that the desired functionality might be achieved through custom coding, but we have not tested this solution. We provided links to resources that could help with custom coding:
We also mentioned that our support policy limits assistance with custom coding, and we directed the client to our support policy for further information: WPML Support Policy.
Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If this is the case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket in our support forum.
Problem: The client wanted to know how to hide the '+' buttons in the Posts>>All Posts page to avoid clicking them by mistake instead of the 'duplicate' button. Solution: We informed the client that there is no direct option to hide the '+' buttons. We suggested that it might be possible through custom coding, but we have not tested this. As an alternative, we recommended hiding the '+' icons via the screen options on the Posts>>All Posts page. If this solution does not apply or is outdated, or if the client is still experiencing issues, we advise opening a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed.
If further assistance is needed, please do not hesitate to contact us by opening a new ticket in the WPML support forum.
Problem: The client needed to delete posts that had been translated but not duplicated and wanted to recreate the translations for those pages. Solution: We recommended the following steps after ensuring a full site backup is in place: 1) Navigate to Posts>>All Posts in the WordPress dashboard. 2) Switch to the Hebrew language using the dashboard language switcher at the top header. 3) Delete the Hebrew posts. 4) Click on the Trash link. 5) Permanently delete the posts from the trash. Additionally, we provided a direct link to manage the Hebrew posts: https://www.siteurl.com/wp-admin/edit.php?post_type=post&lang=he
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If so, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.
Problem: The client was unable to access the admin menu to delete old second language data due to a conflict between TranslatePress and WPML databases, which resulted in a redirection issue and a broken page error. Solution: We recommended the following steps to resolve the issue: 1) Deactivate all other plugins and switch to a default theme, such as Twenty Twenty-Four. 2) Activate WPML. 3) Navigate to WPML > Support > Troubleshooting page. 4) Select the 'I am about to reset all translation and language data' option. 5) Click on the 'Reset and deactivate WPML' button. 6) Go to WPML > Setup. 7) Configure WPML with English as the default language and Hebrew as the secondary language. 8) Reactivate plugins in groups of 4-5. 9) Switch back to the original theme.
Please note that this solution might not be relevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket in the WPML support forum.
Problem: The client was unable to switch the text menu from Hebrew RTL to English LTR even after deleting the Hebrew language. Solution: 1) Navigate to WPML >> Translation Management >> Translators tab. 2) Remove the current translator. 3) Refresh the page. 4) Add the user as a Translator again and save the changes. 5) Go to Users >> Profile. 6) Select English as the value for the Language field. 7) Save the changes. 8) Clear all types of caches. Please ensure to perform a full site backup before attempting these steps. If the solution provided here is not relevant due to being outdated or not applicable to your case, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
Problem: The client was experiencing an error message regarding the String Translation table after installing WPML and was unable to select the default language, with many options appearing empty.
Solution: We recommended the following steps: 1) Navigate to WPML>>Languages>>Site Languages. 2) Add English as a language to the site. 3) Set English as the default language of the site. 4) Add Hebrew as a language to the site. 5) Set Hebrew as the default language of the site. 6) Install and activate the WPML String Translation plugin. 7) Translate the *Search Here* string from WPML>>String Translation.
There is a problem with the String Translation table in your site. This problem is not causing a problem running the site right now, but can become a critical issue in the future. WPML support team knows how to fix it. Please add a message in the relevant support thread and we'll fix it for you.
If the solution provided is not relevant due to being outdated or not applicable to your case, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If you need further assistance, please do not hesitate to contact us in the WPML support forum.
