Problem: The client is unable to find a string to translate for a new product add-on field, and the label appears blank in the TH (Thai) language backend. Solution: If you're experiencing an issue with translating a new product add-on field and the label is showing as blank, we recommend you try the following steps: 1. Ensure that you have updated the WooCommerce Multilingual plugin to the latest version, which could be either 5.3.2 or 5.3.3. 2. Open the default product in the Editor. 3. Go to the "Product data" section and click on "Add on". 4. Make a minor change in the title of the Addon and then save the Addon. 5. Update both the product and its translation. If this solution doesn't look relevant or if you continue to face issues, please open a new support ticket with us.
Problem: If you're trying to translate the 'Pay via PayPal' payment description text in WooCommerce PayPal Payments and it's not updating, follow these steps to resolve the issue.
Solution: 1. Navigate to the "Translate texts in admin screens" page and register/translate the title and description strings from the "admin_texts_woocommerce-ppcp-settings" text domain. 2. Open the
Problem: The client cannot access the translated version of their home page; it redirects back to the default language. Solution: We have identified that the client is using SmartCrawl Pro v.3.8.1, which has a known compatibility issue with WPML. The solution is to update the SmartCrawl Pro plugin to the latest version, which is v.3.8.2, as the issue has been resolved by the plugin's author in this update.
If this solution does not seem relevant or if the problem persists, please open a new support ticket with us.
