Problem: The client reported that the language switcher had disappeared from the navigation menu, and there was no option to add it back through WPML settings under Languages. The tooltip indicated that there was no existing menu to add, despite having multiple menus created. Solution: We advised the client to: 1. Add menus in the default language (Ukrainian). 2. Connect the new menus with the translated menus. We provided screenshots to assist with this step. 3. Add the language switcher to the newly created default language menu.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
Problem: The client is experiencing an issue where product variations are not being copied over when duplicating a product. Solution: We recommend ensuring that the WooCommerce Multilingual plugin is installed and activated, as it is necessary for translating WooCommerce products and their variations. Here are the steps to resolve the issue: 1. Install and activate the WooCommerce Multilingual plugin from the "Plugins > Add new > Commercial" tab. 2. Delete the existing duplicated product. 3. Open the original product in the editor, make a small change, and save it. 4. Try to translate the product again. If you are on a Multilingual Blog subscription, you will need to upgrade to a Multilingual CMS or Multilingual Agency Account to use the WooCommerce Multilingual plugin. You can upgrade your account by paying the difference in cost through your WPML.ORG account at https://wpml.org/account/.
If this solution does not seem relevant to your situation, please open a new support ticket at our support forum.
