Problema: El cliente experimenta un problema donde las páginas creadas previamente desaparecen al instalar y activar WPML en diferentes versiones de PHP. Solución: Si estás experimentando este problema, te recomendamos que: 1. Vayas a WPML --> Soporte --> Solución de problemas. 2. Hagas clic en 'Determinar información de idioma'. Si esta solución no parece relevante, por favor, abre un nuevo ticket de soporte en nuestro foro de soporte.
Problem:
I am trying to prevent the translation of a specific field. I do not want this field to be translated because it is used as an ID in CSS design, and if it changes, it may cause issues. I have referred to the documentation and a related forum post but am unsure how to fill in the config file. The provided forum link contains a solution using a wpml-config.xml file, but I cannot access the hidden links to view the specific XML code.
Solution:
To prevent the translation of a specific field, you can:
1. Create a Language Configuration File (XML) specifying that the field should be copied and not translated. Paste the XML code in WPML -> Settings -> 'Custom XML Configuration' tab.
2. If using the Advanced Translation Editor (ATE), add the field as a glossary entry with the same source and translation, preventing WPML from translating it. Learn more about glossary entries here: https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/how-to-create-and-manage-glossary-entries/
Problem:
The cover photo is not visible in any English (EN) and Spanish (ES) posts; it only appears in the original Italian (IT) post. This issue occurred after activating WPML, and it was confirmed by Elementor support that it is a WPML problem. Deactivating WPML resolved the problem, but the plugin needs to remain active.
Solution:
1. Increase the WordPress memory limit to a minimum of 256Mb by adding the following code to the wp-config.php file:
Place it above the line `/* That's all, stop editing! Happy blogging. */`. Verify the WordPress memory limit in WPML -> Support.
2. Once the memory limit is increased, follow these steps:
- Edit the page/post in the original language.
- In the right column -> Language Block, select the two options to duplicate the featured image and multimedia items.
- Make a small change in the content.
- Save the changes and update the translation.
- Check if the problem persists.
If the issue persists, provide temporary access to the site (wp-admin and FTP) for further investigation.
Problem:
The DIVI form is not appearing in the translation list despite being translated using WPML. While it displays correctly in Catalan, on the Spanish version of the website, it shows in Catalan instead of Spanish, with the links in Catalan. The user is conducting tests on the staging platform before migrating the site.
If the issue persists:
- Recreate the footer in Spanish and then translate it into Catalan. This allows for automatic translation if enabled.
- If translating manually, change the default language of the footer:
- Go to WPML -> Translation Management.
- Locate the Footer.
- Click on the Edit link that appears on hover.
- In the language block on the right column, change the default language of the footer if it hasn't been translated. If this option is not available, it's quicker to recreate the footer in Spanish.
Problema: El cliente desea verificar si la clave de WPML instalada en su sitio es la correcta y cómo hacer para que su cliente se haga cargo de los pagos futuros. Solución: Si al visitar su sitio no aparece un mensaje de error como el que se muestra en este enlace, significa que la clave está ingresada correctamente. Para cambiar una clave de 'desarrollo' a una de 'producción', siga las instrucciones proporcionadas aquí: cómo transformar la clave de desarrollo en clave de producción.
Para más información sobre la diferencia entre sitios de desarrollo y producción, visite los siguientes enlaces:
Problema: El cliente está intentando traducir la sección superior de contacto y enlaces en su sitio web que utiliza la plantilla EZY, pero no logra hacerlo. Solución: Si estás experimentando el mismo problema, te recomendamos que sigas estos pasos: 1. Crea una copia de seguridad de tu sitio web completo. 2. Edita el archivo
5. Guarda los cambios y verifica si el problema se ha resuelto. Si esta solución no parece relevante para tu situación, por favor abre un nuevo ticket de soporte.
Problem:
I am having an issue with slow product editing on my WooCommerce website with two languages. When editing products, the administration becomes very slow, and editing 5 or 6 products can potentially saturate the server, leading to website crashes (Error 503 or Error 500). After deactivating all plugins, it was identified that the "sitepress-multilingual-cms" and "woocommerce-multilingual" plugins are causing slowdowns due to numerous admin-ajax requests, specifically related to WPML.
Solution:
1. Increase the WordPress memory limit to a minimum of 128Mb by adding the following code to the wp-config.php file:
define('WP_MEMORY_LIMIT', '512M');
2. After increasing the memory limit, go to Plugins -> Add New -> 'Commercial' tab -> Update the WPML plugins.
3. If the issue persists, contact your hosting providers and ask them to increase the memory limit on the server-side.
