Troubleshooting WPML
Fix most WPML problems on your own, keep WPML up to date, move between editors and plugins, and know what to share when you contact WPML Support.
Before Asking for Support
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Seven steps that solve most issues on your own, and get your ticket ready when they don’t.
Start here
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Currently-known issues with workarounds and fix versions. Check it first when you hit an error.
Fix a Problem
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Use the Troubleshooting Tools in WPMLSupport
Tool-by-tool guide to the three tiers (Safe / Logs / Advanced), and which tools need the WPML Troubleshooting plugin as of WPML 5.0.
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Fix a Slow Site
When WPML feels slow: slow admin pages, Translations dashboard timeouts, or front-end lag. Server resources, caching, and conflicting plugins, in the order to check them.
Common Tasks
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Update WPML
Check for updates, install new versions, refresh license data – all from WPMLActivate & Update.
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Manage Site Keys
How keys work, the development-site notice, and auto-registering sites via a PHP constant.
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Switch to the Advanced Translation Editor
One-time switch from CTE to ATE. What carries over, what to expect.
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Migrate from Another Multilingual Plugin
The path from Polylang, TranslatePress, Weglot, or GTranslate.
Work with WPML Support
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Share Debug Information with Support
What to collect and how to share it.
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Read the Logs
The read-only Tier 2 logs on the admin Support page.
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Run Advanced Tools
Tier 3 repairs: ATE sync, database and string maintenance, package management, and more.
Only when WPML Support asks
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Reset WPML
Destroys all WPML data on the site. Part of the WPML Troubleshooting plugin.
Last resort only
Still Stuck?
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Ask a Support Question
Worked through the relevant page and still stuck? Open a ticket with WPML Support.
Open 24/7Replies in minutesAvailable in 14 languages
Questions about your account, billing, renewals, or refunds are self-service in your WPML account.