Credits

Problem:
The client was unable to reactivate OTGS on their new development site (staging25) and reallocate translation credits from an old deactivated site (staging10). Despite re-registering the site and updating to the latest version of OTGS, the site remained inactive and the credits could not be reassigned.
Solution:
1. We guided the client to manually upload and reactivate the OTGS Installer plugin, which resolved the activation issue.
2. We instructed the client to verify that the 1010 credits from the deactivated staging10 returned to their WPML.org account.
3. We outlined the standard process to reassign credits using the WPML account dashboard to assign credits to staging25 and verify through WPML plugin’s Translation Dashboard.
4. Despite these steps, the client was unable to reassign credits due to an unspecified error message in French. We recommended reviewing the client’s WPML.org account backend for credit allocation discrepancies and investigating any localized error messages.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.

Problem:
The client has migrated their development site to a live environment and is facing issues with WPML Translation Credits still being assigned to the development site. The site key for the live site does not appear under registered sites, and the client is unable to remove the translation credits.
Solution:
We have returned the assigned credits from the development site to the client's WPML.org account. To resolve the issue, please follow these steps:
1. Log in to your WPML.org account and go to the Sites page: https://wpml.org/account/sites/
2. If the live site (https://www.d-s-photo.com) is already registered, delete the site key by clicking the trash icon.
3. Log in to your live site, navigate to Dashboard >> Plugins >> Add new >> Commercial tab, and click the Unregister WPML from this site link if it exists.
4. Click the Register WPML link.
5. Click the Get a key for this site link, which will generate a new key. You can also assign the credits using that popup.
6. Copy the new key, paste it into the input box, and press the Register button.
For more detailed instructions, please refer to our documentation: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.

Problema:
Hai tentato di tradurre in serie una lista di prodotti in due lingue utilizzando WPML, ma il sito è andato in errore 503 due volte e i crediti sono stati consumati senza che i prodotti fossero tradotti.
Soluzione:
Se stai riscontrando questo problema, ti consigliamo di inviare i prodotti alla traduzione poco alla volta, ad esempio 20 o 100 per volta, per evitare sovraccarichi. Da WPML → Gestione traduzioni → Tools, puoi generare un rapporto per vedere quanti crediti sono stati utilizzati per ciascun prodotto. Inoltre, ti preghiamo di indicarci un prodotto che non è stato tradotto, ma per il quale i crediti risultano consumati, così possiamo verificare meglio la situazione.

Se la soluzione proposta non risolve il problema o se le informazioni sembrano non aggiornate o non applicabili al tuo caso, ti invitiamo a aprire un nuovo ticket di supporto. Ti consigliamo inoltre di consultare la pagina dei problemi noti, verificare la versione della correzione permanente e confermare che hai installato le ultime versioni dei temi e dei plugin.

Problema:
El cliente no puede ver los 90,000 créditos de traducción que deberían estar disponibles tras activar su cuenta con el paquete Multilingual CMS.
Solución:
Si estás experimentando este problema, te recomendamos seguir estos pasos para asignar y verificar tus créditos de traducción:
1. Inicia sesión en tu cuenta de WPML.org: Ve a https://wpml.org e inicia sesión con tus credenciales.
2. Accede a tu panel de control: Una vez dentro, navega a tu área de cuenta donde podrás ver tus créditos comprados.
3. Asigna los créditos a tu sitio: Dentro de tu panel de control, busca la opción para asignar o transferir los créditos disponibles a tu sitio web.
4. Verifica los créditos en tu panel de WordPress: En tu administrador de WordPress, ve a WPML → Translation Dashboard → Herramientas. En la parte superior izquierda de esta página, deberías ver el saldo actual de tus créditos de traducción automática.
Si después de seguir estos pasos los créditos aún no aparecen, te recomendamos borrar la caché de tu navegador y, si usas un plugin de caché en tu sitio, también limpiar la caché del sitio.

Si el problema persiste, por favor, proporciona la información de depuración siguiendo estos pasos:
1. En tu administrador de WordPress, ve a WPML → Soporte.
2. En la sección de información de depuración, comparte los detalles con nosotros.

Si esta solución no resuelve tu problema o parece no ser relevante debido a actualizaciones o diferencias en tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Para asistencia adicional, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.