Credits

Problem:
The client needed to transfer 94,000 credits from a localhost website to a production environment but lacked the option to transfer credits on the Translation Management page and could not delete the site key as the localhost site was not registered with WPML.
Solution:
We removed the 94,000 credits from the localhost site and moved them to the client's WPML.org account. The client can now assign these credits to any registered site by following the documentation on how to assign automatic translation credits to your sites.
If the WPML is not registered properly on the site, we recommend:
1. Logging into your WPML.org account and going to the Sites page: https://wpml.org/account/sites/
2. Deleting the existing site key (if it exists).
3. Logging into your site, navigating to the Dashboard >> Plugins >> Add new > Commercial tab, and clicking the Unregister WPML from this site link if it exists.
4. Clicking the Register WPML link.
5. Clicking the Get a key for this site link.
6. Generating the key for your site and assigning the credits using that popup.
7. Copying the key, pasting it back into the input box, and pressing the Register button.

If this solution does not resolve your issue or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Please feel free to open a new support ticket for further assistance at WPML support forum.

Problema:
El cliente tenía más de 10.000 créditos asignados a dos sitios web que ya no usaban WPML y, tras seguir las instrucciones para eliminar la licencia de ambos sitios, el saldo de créditos en su cuenta seguía siendo 0.
Solución:
Primero, verificamos la cuenta para el primer dominio mencionado y encontramos registros asociados. Sin embargo, no encontramos registros para el segundo dominio ni para una variante del mismo que el cliente sugirió posteriormente. Le pedimos al cliente que verifique si los créditos podrían estar asociados a otro dominio de prueba que no haya mencionado aún.

Si estás experimentando un problema similar y las soluciones proporcionadas no resuelven tu situación, o si la información parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.

Problème :
Le client souhaite savoir comment bénéficier des 90 000 crédits de traduction offerts avec une licence Agence Lifetime et les attribuer au site http://www.hoppen.care. De plus, le client a acheté 90 000 crédits prépayés qui ne s'affichent pas dans le back-office de son site, et souhaite également transférer 6000 crédits d'un site non existant.
Solution :
Nous avons informé le client que les crédits de traduction ne sont pas disponibles pour les comptes à vie, uniquement pour les abonnements annuels. Pour plus d'informations, consultez ceci. Concernant l'achat de 90 000 crédits prépayés, le coût est de 100 euros. Pour acheter, visitez ce lien. Nous avons également renvoyé les 6000 crédits sur le compte WPML.org du client.

Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus, de vérifier la version de la correction permanente et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.

Problem:
The client is experiencing an issue where purchased translation credits for totara.com are visible in the WPML Account but are not reflected in Translation Management -> Tools.
Solution:
If you're facing this issue, we recommend you unregister and then re-register your WPML plugin. Here are the steps to follow:
1. Log in to your WPML.org account and go to the Sites page.
2. Delete the existing site key.
3. Log in to your site, navigate to Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it exists.
4. Click the Register WPML link.
5. Click the Get a key for this site link. This will generate a new key for your site, and you can also assign the credits using that popup.
6. Copy the key, paste it back into the input box, and press the Register button.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

Problema:
El cliente copió un sitio en otro dominio y registró ese nuevo en WPML, pero no reconoce los créditos asignados a ese nuevo sitio.
Solución:
Si estás experimentando este problema, te recomendamos seguir estos pasos:
1. Visita esta página y haz clic en el botón de "añadir/eliminar créditos" para mover los créditos de vuelta a tu cuenta de WPML.org.
2. Luego, ve a esta otra página, elimina la clave del sitio actual, genera una nueva y sigue estos pasos en tu sitio web:
- Ve a Plugins > Añadir nuevo > Comercial.
- DESregistra WPML con la clave antigua.
- REregistra WPML con la nueva clave.
3. Ahora, puedes volver a añadir los créditos a tu sitio siguiendo los pasos en esta documentación.

Si la solución proporcionada no resuelve tu problema o parece no ser relevante debido a que está desactualizada o no se aplica a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Para más asistencia, visita nuestro foro de soporte.

Problem:
The client is trying to use prepaid credits for their main website, but the credits are currently on their build website. The main website is using a pay-as-you-go subscription instead of prepaid credits. Despite following the tutorial for transferring credits, the client cannot see any option to add or remove credits on their 'My Account' page, and the credits previously assigned to the development website are no longer visible.
Solution:
1. We clarified that you cannot assign prepaid credits to a website using a pay-as-you-go subscription. For more details, please see our documentation here.
2. To switch back to using prepaid credits, you might find this support ticket helpful: this ticket.
3. We manually assigned the 90k credits to the site ID provided by the client. You should now be able to see the assigned credits in your site's backend under WPML > Translation Management > Tools.

If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.