Problem: El cliente está utilizando la traducción automática de WPML y enfrenta problemas para editar las traducciones de los textos de los filtros para la tienda, además de perder traducciones manuales del footer cada vez que usa el traductor automático, y problemas con la visualización de imágenes en el home en el idioma traducido. Solution: Para editar las traducciones automáticas de los textos de los filtros para la tienda, recomendamos seguir los pasos en nuestra guía de traducción de cadenas, disponible en https://wpml.org/es/documentation-2/guia-de-inicio/traduccion-de-cadenas/buscar-cadenas-que-no-aparecen-en-la-pagina-traduccion-de-cadenas/. Para el problema de las imágenes que no se muestran, asegúrese de que al editar los productos en el idioma original, seleccione las casillas para duplicar la imagen destacada y los elementos multimedia adjuntos en el bloque 'Idiomas', luego guarde los cambios y actualice la traducción. Si estos pasos no resuelven el problema o si la solución parece no ser relevante debido a actualizaciones o diferencias en su caso, le recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente e instalar las últimas versiones de temas y plugins. Si necesita asistencia adicional, no dude en contactarnos directamente en nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problem: Sie verwenden das Uncode WordPress Theme mit WP-Bakery Page Builder und können das Element 'Price List' im Translation Editor nicht sehen. Sie haben bereits versucht, die WPML XML Konfiguration anzupassen, aber das Element bleibt unsichtbar. Solution: Der Wert, den Sie anpassen möchten, ist URL-kodiert. Um dieses Problem zu beheben, folgen Sie bitte diesem Workaround: https://wpml.org/documentation/support/translating-urlencoded-shortcodes/. Fügen Sie den erforderlichen Code in die functions.php Datei Ihres Child Themes ein. Anschließend bearbeiten Sie das Widget im Originalinhalt und versuchen Sie es erneut zu übersetzen.
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu öffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum: https://wpml.org/de/forums/forum/support-in-german/.
Problem: The client has added a language switcher to the header of their WordPress site using WPML and wants the secondary and tertiary languages to be visible immediately upon landing on the homepage, without needing to click a drop-down arrow. Solution: If you have added the language switcher block, you can change its layout in the template where you added it. For detailed instructions, please refer to our documentation here: https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/#add-language-switcher-template. Additionally, you might find this screencast helpful: https://www.loom.com/share/6be801c66f3c44049ca47b657f6850b6?sid=b71b4d2d-138b-436a-a7a5-a83819873070. If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: Sie möchten, dass Besucher Ihrer Website automatisch die Sprachversion der Website sehen, die ihrer Browsersprache entspricht. Wenn die Browsersprache Deutsch ist, soll die deutsche Version angezeigt werden, andernfalls die englische Version. Solution: Zuerst sollten Sie Englisch als Standardsprache Ihrer Website einstellen. WPML wird dann die im Browser eingestellte Sprache prüfen und, falls diese in WPML aktiv ist, einmalig auf diese Sprache umleiten. Ist die Sprache nicht aktiv, erfolgt eine Umleitung zur Homepage in der Standardsprache. Weitere Informationen finden Sie hier: Automatische Weiterleitung basierend auf Browsersprache.
Sie können auch folgenden Code verwenden, um das gewünschte Verhalten zu erzielen:
add_filter( 'wpml_browser_redirect_language_params', 'custom_browser_redirect', 10, 2 );
function custom_browser_redirect( $params, $lang_code ) {
// Wenn die Sprache nicht Deutsch ist, leite auf Englisch weiter
if ( 'de' !== $lang_code ) {
$params['redirect'] = true;
$params['lang'] = 'en';
}
return $params;
}
Dieser Code leitet Nutzer, deren Browsersprache nicht Deutsch ist, auf die englische Version Ihrer Website um.
Falls diese Lösung veraltet erscheint oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen und die aktuellen bekannten Probleme unter https://wpml.org/known-issues/ zu überprüfen. Stellen Sie außerdem sicher, dass Sie die neuesten Versionen Ihrer Themes und Plugins installiert haben.
Problem: The client wants to translate listing packages from Albanian to English on their WooCommerce site, but the translations are not appearing when switching languages. Solution: We recommend the following steps to ensure your listing packages translate correctly: 1. Ensure you have a full backup of your website. 2. Navigate to WooCommerce > WooCommerce Multilingual and Multicurrency and initiate the Setup Wizard. Follow the steps to configure your settings. 3. Go to WPML > Translation Management and add translations for the products listed on the "/submit/" page. 4. Make a minor edit to the "/submit/" page and update its translation. Additionally, translate the template used by the page (Listing Archives V4) by accessing the Templates tab and adding an English translation. Also, translate global texts such as "Showing the single result" and sorting options through WPML > String Translation. For detailed guidance, check our documentation on translating WooCommerce: https://wpml.org/documentation/related-projects/woocommerce-multilingual/ If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is managing multiple websites with a WPML plan and is unsure why each site has different credit numbers for translations. Only one site has been translated automatically into Spanish, while others have manual translations. Solution: We explained that in WPML, credits are managed per website from a shared pool, meaning each site has its own separate credit balance. The differences in credit numbers can be due to: 1. Different initial credit assignments to each site. 2. Variations in credit usage based on the amount of automatic translation performed on each site. For more detailed information on how credits work and their management, we recommend checking the following documentation links:
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: You are using WPML to manage translations for your website with separate domains for different languages. The language switcher works on the .pl domain but not on the .com domain. Additionally, saving settings in WPML->Languages results in a red void/invalid message on the .com domain. Solution: First, ensure that all your domains (or subdomains) point to the same WordPress site where WPML is installed. For more information, please visit this documentation. Next, deactivate the "Validate on save" option, enter your second domain, save your changes, and then test the domain to see if it works. The validation message might be a false positive. After translating the page, check if you can access it using your secondary domain. If it doesn't work, your second domain might not be configured correctly. Additionally, check your config.php file for these lines:
Commenting out these lines can resolve the issue with the language switcher.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with your WPML license when deploying from a staging to a live environment, such as needing to refresh to remove the development banner, we can help. Solution: We recommend setting a different site key for each environment. This approach helps in managing the WPML license effectively across different setups. For detailed instructions on how to automate WPML registration using PHP for easy transitions between production, development, and staging environments, please visit this link.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client renewed their WPML license, but the system still indicates that their plan has expired. They are unable to access the plugin installation page. Solution: We confirmed that the client's account status is Active. The issue might be because the domain is not registered with us. We recommend following the steps in this article to resolve the issue: https://wpml.org/faq/how-to-remove-site-is-registered-on-wpml-org-as-a-development-site-notice Additionally, ensure you are using the latest versions of the WPML plugins. You can download them from your WPML account here: https://wpml.org/account/downloads Please install the plugins manually. Removing and reinstalling the plugins will not affect your existing WPML translations or settings.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problema: El cliente ha configurado los widgets de selector de idiomas y divisas en su sitio web utilizando el tema Astra y ha seguido la documentación de WPML para configurar los selectores de idioma. Sin embargo, los selectores de idioma y divisas no se muestran en el sitio web, aunque aparecen configurados al personalizar el tema. Solución: Si estás experimentando este problema, te recomendamos que verifiques si has seguido correctamente los pasos descritos en nuestra documentación sobre la configuración de los selectores de idioma en WPML. Puedes encontrar la guía detallada aquí: https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/
Es posible que esta solución no sea relevante debido a que puede estar desactualizada o no aplicarse a tu caso. Si después de seguir los pasos recomendados continúas enfrentando problemas, te sugerimos abrir un nuevo ticket de soporte. También te recomendamos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, puedes visitar nuestro foro de soporte en https://wpml.org/es/forums/forum/soporte-en-espanol/.
Problem: The client reported an issue where pages translated into Albanian on their multilingual website using WPML unexpectedly reverted to the original English version. This problem occurred despite following the standard translation process, causing significant rework.
Solution: We advised the client to ensure that they switch from WPML editor mode to WordPress editor mode in the language sidebar when manually translating pages. This change is necessary to prevent the system from overwriting the Albanian translations with the English content when updates are made. For detailed guidance on using different translation editors, please see Using Different Translation Editors for Different Pages.
If this solution does not resolve the issue or seems outdated, we recommend opening a new support ticket. Additionally, it's advisable to check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are trying to generate a sitemap for your website using WPML, but the sitemap_index.xml file is only available in the original language ("pt") and not in the translated languages ("en" and "fr"). Solution: If you're experiencing this issue, it's important to note that your site uses different directories per language as the language URL structure. In this scenario, you will have one sitemap that includes all languages. You can only have a separate sitemap per language if your site uses a different domain per language. For example:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at our support forum.
Problema: El cliente necesita saber si el plugin Quiz Maker Pro es compatible con WPML para poder traducir sus contenidos de preguntas/respuestas y otros elementos del quiz. Solución: El plugin Quiz Maker Pro es compatible con WPML. Para traducir los contenidos del plugin, puede seguir los pasos proporcionados por los autores del plugin en este enlace: https://ays-pro.com/blog/translate-quiz-maker-plugin-with-wpml Además, recomendamos revisar nuestra guía de plugins validados para más información sobre la compatibilidad: https://wpml.org/plugin/
Si esta solución no resuelve su problema o si la información parece desactualizada, le sugerimos abrir un nuevo ticket de soporte. También recomendamos verificar los problemas conocidos en https://wpml.org/known-issues/, confirmar la versión del arreglo permanente e instalar las últimas versiones de temas y plugins. Para asistencia adicional, visite nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problem: El cliente está utilizando WPML y desea que solo los blogs en español se indexen en Google, evitando la indexación de los blogs en inglés y catalán que no están traducidos. Los posts no traducidos se estaban indexando, generando problemas potenciales de contenido duplicado en SEO. Solution: Para evitar la traducción y la indexación de los posts en idiomas secundarios, recomendamos configurar los posts como 'No traducible'. Esto evitará que se muestren en los idiomas secundarios. Además, para gestionar las redirecciones al idioma original, es necesario utilizar un plugin de redirección, ya que WPML no ofrece opciones para redirecciones directas. También sugerimos instalar un plugin de SEO como RankMath o Yoast SEO junto con nuestro plugin WPML SEO para indicar a Google que el contenido no está traducido. Puedes encontrar más información sobre cómo configurar WPML SEO en este enlace: https://wpml.org/documentation/how-to-set-up-multilingual-seo-on-your-website/
Si esta solución no resuelve tu problema o si la información proporcionada se ha vuelto irrelevante, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en nuestro foro de soporte.
