Problem: Вы столкнулись с проблемой, когда активация WPML не проходит, и при попытке активации появляется сообщение: 'Unable to parse data from service response'. Solution: Если вы столкнулись с этой проблемой, мы рекомендуем проверить, не блокирует ли ваш хостинг следующие адреса. Вы можете также обратиться к вашему хостинг-провайдеру с просьбой добавить их в белый список: • wpml.org • cdn.wpml.org • api.wpml.org • api.toolset.com • cloudfront.net Подробнее о том, как решить эту проблему, вы можете прочитать здесь. Также рекомендуем временно отключить все плагины, кроме WPML, чтобы проверить, не влияет ли на проблему какой-либо сторонний плагин. Не забудьте сделать резервную копию сайта перед выполнением любых изменений.
Если предложенное решение не помогло или кажется неактуальным, рекомендуем открыть новый тикет в службе поддержки WPML. Также настоятельно рекомендуем проверить известные проблемы, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов.
Problem: If you're experiencing HTML corruption where the closing
</div>
tag is missing after making edits, this might be due to an issue with the current version of the ATE. Solution: We recommend manually adding the closing
</div>
tag to your HTML as a temporary workaround. Our development team is aware of this issue and a fix will be included in the next ATE update, expected by the end of this month. If there are any delays in the release, we will update you.
Please note that this solution might become irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: O cliente possui uma licença WPML Lifetime e utiliza o WPML em diversos sites de clientes. Ele questiona sobre o funcionamento do licenciamento e a cobrança da tradução automática após mudanças recentes, incluindo cenários como uso da licença, cobrança de tradução automática, transferência de propriedade de licença e práticas recomendadas para agências. Solution: 1. Uso da Licença Lifetime Você pode continuar usando sua licença Lifetime e registrar até 3 websites de produção e 9 de desenvolvimento, sem renovações pagas. Não há limitações de funcionalidade. Detalhes podem ser vistos em https://wpml.org/purchase/ 2. Cobrança da Tradução Automática (IA) Os créditos de tradução são pré-pagos e podem ser gerenciados por site. É possível adicionar créditos a um site específico ou usar a opção Pay As You Go para cobrança direta no cartão de crédito por site. Instruções para Pay As You Go estão disponíveis em https://wpml.org/documentation/automatic-translation/how-to-sign-up-for-pay-as-you-go/ 3. Transferência de Propriedade de Licença Não é mais possível transferir a licença. O cliente deve adquirir sua própria conta e você deve remover o site da sua lista de sites registrados. 4. Fluxo Recomendado para Agências Não existe um guia oficial, mas você pode gerenciar créditos ou usar Pay As You Go individualmente, conforme necessário.
Se esta solução não resolver seu problema ou se ela parecer desatualizada, recomendamos verificar os problemas conhecidos, confirmar a versão da correção permanente e garantir que você instalou as versões mais recentes de temas e plugins. Caso ainda precise de assistência, por favor, abra um novo ticket de suporte em fórum de suporte WPML.
Problem: You are experiencing an issue where images on translated pages disappear after making changes to the default language pages. Despite previous attempts to resolve this by updating page versions and adjusting WPML media settings, the problem persists. Solution: 1. Navigate to WPML → Settings → Media Translation. 2. Temporarily disable the option 'Automatically detect best options for translating image texts'. 3. Select 'Setup manually'. 4. Enable 'Duplicate image texts (alt, caption, title) for all featured images to all languages' for Existing Content. 5. Click 'Start the Process'. 6. Re-enable 'Automatically detect best options for translating image texts'. 7. Ensure your hosting environment is using a recent version of PHP, as older versions might contribute to this issue. 8. After transferring to a new host or updating PHP, resynchronize WPML by clicking the update button in your WordPress dashboard.
If this solution does not resolve the issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: You are experiencing issues with untranslated URLs and a misalignment between the translation interface and the actual content displayed on the front page. Solution: For the untranslated URL, we recommend setting WPML to automatically generate translations from the title. You can do this by navigating to WPML > Settings, scrolling down to 'Translated documents options', and under 'Page URL', selecting the 'Translate' option. For detailed guidance, please refer to our documentation on translating page slugs. If the translation misalignment issue persists, it might be due to outdated or incorrect settings. We suggest checking for any discrepancies in your translation management settings and updating them accordingly. If these steps do not resolve your issues, please consider opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If you need further assistance, please do not hesitate to contact us by opening a new support ticket at our support forum.
