Problem: The client deleted a file from the media library, but it still appears in Media Translation. Despite deleting all translations, one remains visible. Solution: We recommend checking in WPML > Languages > Site Languages to see if there is an active dialogue about old translations from inactive languages. If such a dialogue exists, use it to remove those contents. Additionally, ensure that the media is indeed removed from the media library by setting the admin bar language selector to "All languages". If the issue persists, we suggest visiting our support forum for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket.
Problem: If you're experiencing issues where turning on the option to hide a language in WPML hides the language in the frontend for you as an admin, making it difficult to check the completeness of translations. Solution: We recommend that you enable the display of hidden languages in your profile settings. This adjustment will allow you to see the hidden languages on the frontend while logged in as an admin. You can find detailed instructions on how to make this change in our documentation here: https://wpml.org/documentation/getting-started-guide/language-setup/hiding-languages-on-the-front-end/ If the problem persists, please provide more details and screenshots. We have enabled debug information for this support ticket. Follow the instructions here to retrieve this information from your site and provide it to us: http://wpml.org/faq/provide-debug-information-faster-support/
Please note that the solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue still exists, we encourage you to open a new support ticket for further assistance.
Problem: The client needs to remove German and Greek languages and their content from their WordPress site, while keeping the site operational in English. They also need to delete duplicate photos from the removed languages. Solution: 1. Temporarily enable the German and Greek languages on your site. 2. Go to Posts, switch to the desired language (for example, German), select all posts, and delete them. 3. Empty the Trash to permanently remove them. 4. Repeat the same process for other post types and media files: go to Media → Library, switch to the relevant language, and bulk delete the items. For more detailed guidance on deleting translations, please refer to: https://wpml.org/faq/how-to-delete-the-translation-of-a-page/ To completely remove a language from your site, follow this guide: https://wpml.org/faq/how-to-completely-remove-a-language-from-your-site/ Before making any changes, we recommend creating a full backup of your site.
If this solution does not apply to your case, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed.
Problem: Die ACF (Advanced Custom Fields) Felder werden nicht korrekt im Übersetzungseditor angezeigt oder registriert, insbesondere nach dem Transfer von einer Entwicklungsumgebung auf einen Live-Server. Die Felder sind über JSON registriert und haben unterschiedliche Übersetzungseinstellungen. Solution: Stellen Sie sicher, dass die Übersetzungseinstellungen für jedes ACF-Feld korrekt konfiguriert sind. Felder, die Sie übersetzen möchten, müssen auf 'Übersetzen' gesetzt sein. Felder mit anderen Einstellungen wie 'copy once' werden nicht im Übersetzungseditor angezeigt. Überprüfen Sie Ihre JSON-Konfiguration und passen Sie die Einstellungen entsprechend an. Weitere Informationen und Anleitungen finden Sie in unserer Dokumentation: Benutzerdefinierte Felder Übersetzungsvorgaben für ACF und WPML.
Falls diese Lösung nicht relevant ist oder veraltet erscheint, empfehlen wir, die neuesten Versionen Ihrer Themes und Plugins zu überprüfen und bei weiteren Problemen ein neues Support-Ticket zu eröffnen. Besuchen Sie auch unsere Seite mit bekannten Problemen unter https://wpml.org/known-issues/.
Problem: The client is using WPML with WooCommerce and the WooCommerce Side Cart Premium plugin. They have set a threshold for adding free products in the main language (PL) and want to set different thresholds for other languages (EN, DE, CZ) with different currencies. Solution: We recommended checking if the threshold setting is stored as a custom field or within the plugin options. If it's a custom field, the client can set it to 'translate' using the guide on Translating Custom Fields. If it's a global plugin option, the client should register it for translation following the instructions on Finding Strings that Don't Appear on the String Translation Page. The client successfully found the threshold value under WPML → String Translation → Translate texts in admin screens, registered it for translation, and set different values for each language.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
