Documentation request

Problem:
The client needs to change the 'main language' of existing WordPress pages to make the English version the 'parent' or 'main translation' for all other language translations.
Solution:
To change the main language of existing pages, we recommend following the steps outlined in our guide on how to disconnect and reconnect translations. This process allows you to set the English version as the default language for the content. You can find the detailed instructions here: https://wpml.org/faq/how-to-disconnect-translations-from-the-default-language-page-or-post/

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.

Problem:
The client reported that only half of the page was being translated, specifically the slider and the hero section.
Solution:
We took the following steps to resolve the issue:
1. Navigated to WPML >> Support >> Troubleshooting page and executed several maintenance tasks:
- Cleared the cache in WPML
- Synchronized posts taxonomies
- Removed ghost entries from the translation tables
- Synchronized local job ids with ATE jobs
- Synchronized translators and translation managers with ATE
- Assigned translation status to duplicated content
- Fixed post type assignment for translations
- Set language information
2. Went to Avada >> Layouts, selected 'All languages' from the admin language switcher, and clicked the 'Save Layout Order' button.
3. Opened the default language page in edit mode and made a minor change in the page title to trigger the translation reload.
4. Accessed the translated page in WPML Advanced Translation Editor, ensured the translation was marked as 100% complete, and clicked the 'complete translation' button. This action corrected the translation display on the frontend.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket.

Problema:
O cliente comprou o plugin WPML, mas deseja solicitar o estorno e cancelamento da licença.
Solução:
Se você está enfrentando uma situação semelhante e deseja solicitar um estorno, recomendamos que faça isso acessando o seguinte link: https://wpml.org/purchase/refunds/. Verificamos que você ainda tem 29 dias para solicitar o estorno. Se precisar de ajuda para configurar ou usar o plugin, estamos à disposição para ajudar.

Lembre-se de que esta solução pode não ser relevante se já estiver desatualizada ou não se aplicar ao seu caso. Recomendamos verificar os problemas conhecidos em https://wpml.org/known-issues/, confirmar a versão da correção permanente e verificar se você instalou as versões mais recentes de temas e plugins. Se ainda precisar de assistência, sugerimos abrir um novo ticket de suporte em fórum de suporte WPML.