Problem: The client was experiencing issues with synchronization between languages on the main page after manually translating titles, subtitles, and banners using the "Edit with UX Builder". The main language is Portuguese (PT), with English (EN) and French (FR) as secondary languages. After updating the main PT language page, the manual translations in EN and FR were lost and reverted to PT.
Solution: 1. Edit the home page in the default PT language. 2. Select the WPML editor from the language side panel. 3. Ensure the Pencil icon is visible, indicating the translation is complete. 4. Edit the home page in the default PT language and select the WordPress editor. 5. Edit the translated home page using the UX builder. 6. Change the image as needed. 7. Update the translated home page. 8. Edit the home page in the default PT language again and select the WordPress editor. 9. Make any edits to the home page in the default PT language and update it. 10. Check the translated home page on the front end to ensure the changes are reflected.
Please note that this solution might be outdated or not applicable to your case. If you're still facing issues, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
Problem: If you're experiencing an error when updating WPML plugins with the message 'PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature', this indicates a possible issue with server resources or a corrupted zip file. Solution: First, we recommend searching for existing solutions by using a custom Google search URL: WPML support forum search for PCLZIP_ERR_BAD_FORMAT. If you don't find a solution, it's possible that your server is reaching its resource limits during the update process, or there is a firewall blocking our API. In this case, we may need to request temporary access to your site to investigate further. Before providing access, please ensure you back up your site. For more information on our privacy and security policies, please visit: WPML Privacy and Security Policy. If the issue persists and you're unable to resolve it with the provided resources, we suggest opening a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If the solution provided here is not relevant to your case, either because it's outdated or not applicable, please do not hesitate to open a new support ticket for further assistance. You can reach our support forum here: WPML Support Forum.
Problem: The client is facing issues with the translation synchronization process in WooCommerce. When updating an existing product and changing the translation priority as "required" for the secondary language, the products do not appear under "Translate WooCommerce Products" when selecting "Need Updating". Solution: We recommend updating the actual content of the translation to change its status to "needs update". Merely changing the translation priority does not count as an update. The translation priority is an indication of which translation should be done first, not a trigger for the update process. Since the client's translations are already completed, there is no need to prioritize them, and the behavior they are experiencing is expected. For more information on adding priority to translations, please visit our documentation:
