Problem: You are experiencing an issue where the language switcher on your website is not functioning correctly. Specifically, when you click on the English version, it displays the French version instead while using a different site URL format. Solution: We have identified that your site uses the language URL format 'Languages as Parameters'. It's possible that you have recently changed the site's URL format in WPML > Languages. If this is the case, we recommend that you save the permalinks in WordPress again to ensure that the changes are properly applied. This action often resolves issues related to URL format changes.
If this solution does not resolve your issue or seems irrelevant due to it being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please do not hesitate to open a new support ticket at our support forum.
Problem: The client is trying to translate a page using WPML but is unsure how to proceed. Additionally, there is an issue with the page continuously loading. Solution: 1. For the translation issue, we confirmed that the page has been successfully translated into other languages. 2. Regarding the loading issue, it appears to be a critical error when opening the Elementor Editor. We recommend updating all Elementor plugins to their latest versions. If the problem persists, please provide FTP access so we can examine the server logs.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, do not hesitate to open a new support ticket at WPML support forum.
Problem: You are unable to download the WPML plugin due to a conflict with the Dokan Pro plugin. Solution: We have identified that the Dokan Pro plugin is causing this issue, which is already known to our developers. We recommend following the workaround provided in our documentation. Please visit the following link for detailed instructions: https://wpml.org/errata/dokan-pro-wpml-update-fails-when-is-active/ If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
Problem: You are unable to find the blog page to translate on your website using WPML. Solution: We recommend you follow these steps to start the translation process: 1. Open the blog page in Edit mode by navigating to: Edit page link 2. Locate the Language metabox on the right side of the editor. 3. Click the language icon for the secondary language to begin translating. If the issue persists, please add a debug report in the Debug Information box. You can find instructions on how to provide this information here: Provide Debug Information
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: You are experiencing issues with ACF not functioning correctly on your website. Solution: We recommend the following steps to resolve the issue: 1. Navigate to WPML->Settings->Custom Post Types and set Field Groups (acf-field-group) as Not translatable. 2. Go to the Edit Fields page and set the translation preferences to "Same field across languages". 3. Update the post and its translations without making any changes. After following these steps, the issue should be resolved. For more detailed information, please visit our documentation on integrating ACF with WPML at https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at our support forum.
Problem: You are working on a site under development and trying to translate strings using WPML, but some strings are not translated. Solution: We have checked your website and noticed that the strings you mentioned are now properly showing translated in English. Please confirm if your issue has been resolved.
If this solution is outdated or does not apply to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
For further assistance, please visit our support forum at WPML Support Forum.
