Problem: The client is unable to find the Footer Logo on their website and is unsure if there is a specific setting that needs to be checked. Solution: We recommended that the client provide temporary access (wp-admin and FTP) so we can examine the issue more closely. Before providing access, it is crucial to back up the site files and database. We will check various settings in the backend to identify and resolve the issue. We ensure privacy and security during this process, as outlined in our Privacy and Security Policy.
If the solution provided here is outdated or does not apply to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with your shop page not working properly, specifically with category images not appearing correctly in different language versions, this might be due to the images not being copied to the translated categories. Solution: We recommend you follow these steps: 1. Navigate to WPML-> Settings-> Custom Term Meta Translation section. 2. Set the "Thumbnail ID" field to "Copy". 3. Edit all the categories in the default language. 4. Update them. After completing these steps, the images should be copied correctly to the translated categories. Please check your translated shop page to ensure the images appear as expected.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues with some sections not working correctly in your multilingual setup. Solution: If you're facing this issue, we recommend you follow these steps: 1. Navigate to WPML-> Theme and plugins localization, select your theme or plugin, and perform a scan. 2. Go to WPML-> String Translation. 3. Scroll down and click on the Translate texts in admin screens » link. 4. Search for the necessary strings. 5. Select the strings. 6. Click on the "Add to String Translation" button. 7. Then click on the "« Return to String Translation" link. 8. Translate the strings, clear the cache, and check the front end.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is unable to set up WPML and is not experiencing specific errors or unexpected behavior. Solution: We recommend the following steps to identify and resolve the issue: 1. Create a full backup of your website. 2. Disable all plugins except for WPML and its add-ons. 3. Switch to a default WordPress theme, such as TwentySeventeen. 4. Check if the issue persists with only WPML active. If it does not, reactivate your plugins one by one to identify which one may be causing the issue. 5. If the issue still occurs with only WPML active, keep all non-WPML plugins deactivated, and try to recreate the issue. We suggest performing these steps in a staging environment if possible.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is unable to log in to their website due to a fatal error indicating that the allowed memory size has been exhausted. Solution: We recommend checking with your hosting provider as the issue might be related to server/hosting settings which they can address. Additionally, you can search through existing support tickets for potential solutions using this custom search URL: WPML support tickets. Ensure that your server meets our minimum requirements. Make sure to update your WPML plugins to the latest version by going to Plugins > Add new > Commercial > click on "check for updates".
If the solution provided here is not relevant to your situation, or if it's outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
