Problem: The client needs to determine if the Twig template has been used on their website and whether they can use the browser's inspect tool to check for the Twig template. Solution: If you added the language switcher through WPML settings, a shortcode, or a widget, rest assured it will continue to function correctly. However, if the switcher is implemented directly in your theme's code, we recommend consulting the theme author to understand how the WPML language switcher is integrated. Alternatively, if you possess the necessary skills, you can examine the theme's template files yourself to identify the file responsible for rendering the switcher and verify its integration. Using the inspect tool in the browser will not indicate whether a Twig template has been used.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where items added to the cart do not stay in the cart when using WPML Multilingual, WPML SEO, and WPML String Translations plugins. Solution: 1. Ensure your site is backed up for safety. 2. Update WPML to the latest version, WPML 4.7.1, from the Plugins >> Add New Plugin page. Click the Commercial tab and then the “Check for updates” button. 3. Install the WooCommerce Multilingual & Multicurrency plugin if not already installed. This can be downloaded from the WPML.org downloads page: https://wpml.org/download/woocommerce-multilingual-multicurrency/ 4. Configure the WooCommerce Multilingual & Multicurrency plugin following the documentation here: https://wpml.org/documentation/related-projects/woocommerce-multilingual/#plugins-you-need 5. If the issue persists, flush any cache and use the troubleshooting tools in WooCommerce Multilingual & Multicurrency under the Status tab to fix potential issues.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are trying to translate a manually added button in the Divi Global Header using WPML, but the translation does not take effect. The button text 'Book Demo' remains the same in both English and German headers, despite having a string translation available.
Solution:
Since the global header was created in English (secondary language), it was not possible to translate automatically. Because WPML, so far, only supports auto-translation from Primary language to the Secondary language. And English was the secondary language in the site, so can't be translated automatically from English to German.
1. Turn off the automatic translation temporarily. 2. Add yourself as a translator in WPML under 'Translation Management' -> 'Translators'. 3. In WPML -> Translation Management, search for the content in 'EN'. 4. Select the 'Global Header Template' and add it to the translation basket (choose 'Translate myself'). 5. From Translations, click the 'Translate' button and in the Advanced Translation Editor (ATE), manually translate 'Book Demo' to 'Demo buchen'. 6. Complete the translation and check the changes on your site. 7. Turn on the automatic translation after completing these steps.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
