natalijaV-2

Problem:
The client reported that the translation boxes, which could be clicked to translate each line, had disappeared.

Solution:
1. We recommended that the client create a full website backup.
2. We then suggested checking the solution provided in a related existing support ticket: https://wpml.org/forums/topic/strings-translation-the-plus-icon-is-missing-and-it-is-not-possible-to-translate-the-strings/
3. If the issue persisted, we requested temporary access (wp-admin and FTP) to the client's test site to investigate further, ensuring that the client had backed up the site before providing access.
4. We reassured the client of our privacy and security policy, which can be reviewed here: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Please note that the solution provided might be outdated or not applicable to your case. If the issue persists after following the steps above, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket with us for further assistance at our support forum.