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This topic contains 0 reply, has 3 voices.

Last updated by Alejandro 1 year, 2 months ago.

Assisted by: Alejandro.

Author Posts
November 11, 2024 at 5:16 am #16386536

natalijaV-2

Background of the issue:
I want to transfer this ticket to Alejandro Sanchez because he knows the problem.

Symptoms:
No specific symptoms or error messages were provided.

Questions:

November 11, 2024 at 5:50 pm #16389919

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Vienna (GMT+02:00)

Hi there,

Alejandro is on vacation this week, but if you could provide me with more details, I'd be happy to assist you in the meantime.

Best regards,
Marcel

November 11, 2024 at 5:52 pm #16389939

natalijaV-2

Hi,
Thank you for your willingness to help. However, it is not urgent and he asked me to pass it on to him to continue.
Thanks

November 12, 2024 at 8:34 am #16391339

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Vienna (GMT+02:00)

Thank you for the details. I’ll forward your ticket, and he’ll follow up with you when he’s back on Monday.

Best Regards,
Marcel

November 18, 2024 at 4:49 pm #16415970

Alejandro
WPML Supporter since 02/2018

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hi there!

Would you be able to give me credentials to the site again?

Thanks!

November 18, 2024 at 4:55 pm #16415997

Alejandro
WPML Supporter since 02/2018

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

I'm enabling the fields for your next answer.

January 22, 2025 at 1:34 pm #16623304

Alejandro
WPML Supporter since 02/2018

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

I'm setting this ticket to autoclose because we never heard from you again.

Regards,

January 22, 2025 at 2:36 pm #16623717

Alejandro
WPML Supporter since 02/2018

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hello,

Can you give me more context on the problem at hand? you showed me a screenshot with 2 payment gateways and i think that the problem at the moment is that the strings have "english" assigned but they are not in English.

If that's correct then this is what you need to do:

- Select the strings at hand
- Go to the end of the table
- Select the "change language of selected strings" and change the language for them to the correct one.

You can also tell your site to always set a string in a certain language in a similar way.

More details with pictures and instructions is found on this guide

If that's not it, then please let me know what the problem is now so I can check the issue out.

Regards,

January 22, 2025 at 3:16 pm #16623898

natalijaV-2

Hello,

Thank you for the instructions. I followed the steps and changed the language for the strings as per your guide. So far, everything seems to be working fine. I will monitor the situation and let you know tomorrow if anything changes.

Regards,
Marius

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January 23, 2025 at 4:01 pm #16629027

Alejandro
WPML Supporter since 02/2018

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

I'm glad to hear it!

Let me know if something else happens.

Regards,

January 24, 2025 at 8:37 am #16630617

natalijaV-2

Dear Alejandro,

I wanted to take a moment to express my gratitude for your invaluable assistance. Everything worked perfectly with your guidance, and I truly appreciate your expertise and dedication.

Your support has been exceptional, and I was wondering if it would be possible to request you as my support provider for any future needs? It would be a pleasure to work with you again.

Thank you once more for your help. Please let me know if there’s anything I can do to provide feedback or support you in return.

Best regards,
Marius

January 24, 2025 at 10:35 am #16630968

Alejandro
WPML Supporter since 02/2018

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Thank you for your super kind words.

Tickets are assigned according to the supporter in charge but you can always ask for me and if I'm available I'll be more than glad to take it.

Don't worry, however, because all our supporters are really really top-notch so you should be fine with anyone.

About the feedback, you can mention it if you leave feedback for WPML anywhere 🙂

Regards,