Problem: The client was experiencing an issue where the subscribe form worked in Bulgarian but not in English. In the English version, the successful subscription message did not appear, and a 500 error was present in the console on the feedback file. Solution: We recommended the client to first create a backup of their site and database. Then, we suggested deactivating the "Bravis Addons" plugin and switching to a different WordPress theme to see if the problem persists. If the subscribe form worked after these steps, we advised reactivating the plugin and switching back to the original theme to check if the form continued to work. If the issue remained, we suggested deactivating the plugin again, switching to a standard WordPress theme, adding the subscribe form shortcode to a new page, and translating that page.
Please note that this solution might not be relevant to your case, as it could be outdated or not applicable to your specific situation. If you're experiencing a similar issue and the provided solution does not help, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
